Cosmopolitan Mechanical Services Inc

We bought brand new Amana High efficiency furnace from Arshad. The installation process was done by Fred. it took them about six hour to install the new furnace. We are glad that we chose cosmopolatan. We found their people very reliable and hard working. very satisfied with the work.

I have been dealing with cosmopolitan for last 8 years. I have a protection plan with them for furnace and ac. I am very satisfied with the service from cosmopolitan mechanical services. My sales person was Steve. He helped us to chose the right air conditioner for my house. Air conditioner is very quite. and our house is very comfortable now. I would say great people and great product.

Our ductless A/C unit was acting up last summer. Cosmopolitan sent a repair man on two separate occasions and didn't figure out what was wrong with it. It was the end of the summer so I put it off until this spring to research repairing/purchasing two additional units for my home.

A sales person came to my home, without any information packets on the products available, and advised me that he would get back to me with options for purchase and repair of my current unit. I never heard back and decided to take my business with another company.

No information provided. Didn't fix the issue, A lot of wasted time.

We have bought protection plan for furnace and air conditioner. We think it is a best investment for future. We already called them twice for repair. We did not have to pay. So for it is great. They will come also once a year to clean our system.

I was to call another company to service the A/c and furnace after my last experience with Cosmopolitan.(the mechanic left without servicing as there was no electric supply to the unit, saying my visit is over) when I decided to try one more time on the request of a followup call from Cosmopolitan.
Mr Arthar visited us and was a very professional. He called in half hour before arriving, was on time and explained the job he was to do and Why. Gave me some tips to get the best out my machine. I would recommend him without a second thought.

We wanted to install an air conditioner and to replace water tank (which was old and rented). I called over all four compnies, two provided all the information over the phone and two other offered free in home evaluation. Steve (sales representative for Cosmopolitan) was punctual, answered all my questions and gave detailed explanations. Thanks to his explanations we decided to install the tank rather the tankless unit (which probably saved us another $1000). In addition the price was right for us, so we decited to go with Cosmopolitan. The technicians arrived on time, the work was done within the time limits that were initially promissed and they left the site clean. They also took the old tank and returned it on my behalf (and sent me an invoice from the old provider showing that the tank had been returned).

Then my neighbor referred me cosmopolitan but more than this I was inspired by their customer reviews on homestars.I called them in a weekend. Aurthur came on time and he fixed the Air Conditioner after properly diagnosing each and everything.
and repaired same day.I highly endorse this company to anyone looking for Air Conditioning solutions.

We started using cosmopolitan about 2 year ago with yearly maintenance plan just $13/pm for our furnaces. That helped us to avoid any sudden breakdown. Our furnaces were up and running smoothly all winter. While our neighbours broke down twice and left without heat for 2 days and had to pay hundreds of dollars for repair. This past week we were looking to replace our 15 years old Air Conditioner, called again cosmopolitan to install a new central AC unit. we got a new carrier unit installed at a very good price.Their installer Beyhan with the team were on-site in the evening upon my request. They do care a lot their existing customers.we already recommend them to our neighbors and definitely will recommend them to all of you.

I have received an excellent service from Ej. He came to our house and gave us an excellent product. Air conditioner is very quite and nice. We are satisfied with the service we received from cosmopolitan mechanical services. I would say great job.

I purchased a Lennox furance model SLP98UH090XV48C and A/C model XC14-036-230 with coil C33-49 for my 3100 square foot home. Also, received the iComfort(Wifi) thermostat and 5" pleated furnace filter. Being an engineer I specified the equipment after thorough research. I also obtain four (4) quotes from different dealers and after much debate I decided on Cosmopolitan due to the great pricing (~$8500CDN with rebates) and also taking advantage of their 15 month payment deferral program.

Here are the negative points I have about Cosmopolitan is that first I was promised during the sales pitch that their 20 year veteran installer who previously was employed at Service Experts would come and do the install. However, on the day of installation (was a long weekend in February) a sub-contractor in an unmarked van showed up to install. I verified this fact when I looked at the TSSA gas fitter sticker and the company was noted down as 'HVAC Quick Solutions'. With two feet of snow outside he was adamant in installing the A/C compressor to which I had previously discussed with the Sales Rep is a big no! After calling the Sales Rep and the sub-contractor speaking to Head Office it was decided the compressor would not be installed until warmer weather so it can be installed properly! However, I allowed the sub-contractor to install (I was impatient) the furnace and coil and watched him like a hawk ensuring he did a proper job and asked numerous questions along the way.

Second item of contention was the fact that there is poor communication/management of their technicians. When I scheduled the second installation visit for the compressor in late April the technicians showed up 4 hours earlier than agreed upon when I had spoken with service coordinator earlier in the week for a particular time. The service coordinator began selling me the fact that it was all outside work and I really did not need to be there. After giving him a piece of my mind, I was able to reschedule for the following week and the technicians showed up as promised and this time they were Cosmopolitan technicians.

In summary, the installation was done properly and well, but this was after much supervision as a home owner and constantly asking questions. I do wonder how it would have been if I had not been there to supervise and if I was not as technically inclined as I am.