Cosmopolitan Mechanical Services Inc

Woke up to a cold house on a Friday morning and by 7am had called Cosmopolitan to come and look into the furnace. I could barely hear the person on the phone, but I was given a timeslot of 2:30-6:30. We received a phone call at 4:45 stating that there would be someone at the house between 5:15 and 5:30. Nobody arrived. Finally, at 6:15 after calling Cosmopolitan to figure out what was going on, someone called me back and said that they would be at the house by 7:00pm. Rafi arrived at 7:30pm. The furnace needed a part, but by this time they couldn't get it. Rafi said that he would try and find parts on Saturday morning. I didn't hear from him so I called on Saturday at 1pm and he said that he had just gotten off the phone with the last parts supplier and he couldn't get any parts. We would have to wait until Monday. Our house temperature went down to 5.5C by the time Sunday rolled around. We couldn't stay in the house. On Monday morning, he called me at 11:30am and said that he had the part and that he would be at the house no later than 2pm. Well, nobody came to the house by 2pm, so I had to get someone else to stay at the house and wait. Rafi arrived at 4:30pm - fixed the furnace and left me the broken part. The only reason I'm not giving them a zero is because the furnace is actually working now.

Just to compare, my parents had their furnace die at 7am Friday morning this past week and they had someone from a different company in the house by 10am to inspect it. The blower motor was dead so the company left to go and get a replacement. When they came back to replace the blower motor they determined that there was also a short in the circuit board which also needed replacing. That (amazing) company left to find the replacement circuit board and had that replaced before dinner on Friday night. So, they had two parts replaced in less than 10 hours where Cosmopolitan couldn't even get to my house in under 10 hours.

If they had just been honest about when they could get to my house, I would have scheduled someone else to come to the house. Instead, Cosmopolitan left myself, pregnant wife and children in a freezing house all weekend without any apologies or discounts.

Never again.

OMG - RAFI (tech) from Cosmopolitan SAVED MY LIFE tonight!!

THE WHOLE MESS alll started today around 1:30PM when my roomie informed me we had NO hot air (and later on NO cold air) blowing from the vents in our 2-yr old, 1800 sq ft townhouse, in these FREEZING temperatures we have in the GTA. Immediately I went into a PANIC and started dialing numbers like a telemarketer.

The original HVAC installer & my builder told me the Tarion Warranty was up, so I was SOL.
The furnace manufacturer told me their Parts Warranty was up AND they don't provide service, so I was SOL.

From about 3PM-6PM SOLID - I mustve called 1001 different contractors NON STOP. I'm talking reputable ones I found from Homestars as well as questionable companies I found via Google searches (YES I KNOW crazy talk but i was DESPERATE to find someone!).

I was pretty sure the blower/fan was busted based on what my builder told me. I was desperate to find service TONIGHT so my pipes would not freeze (as I suspected the furnace went bust sometime LATE LAST NIGHT).

TO ME - it's an emergency - yet I heard one sorry excuse after the next: "Oh we don't have anyone available til tomorrow" / "Oh Brampton is too far" / "Oh we're really busy right now"... puuuure SONG & DANCE!!.

I was like WTF - how do people expect to make MONEY in the FURNACE REPAIR business in the DEAD OF WINTER if you don't have TECHS AVAILABLE IN THE GTA 24/7!?

I didn't even CARE the cost of diagnostic - I JUST WANTED TO FIND SOMEONE WHO COULD COME *that same night* and hopefully GIVE ME BACK MY HEAT!

SO finally around 5:30-5:45pM I found Cosmopolitan's info on here. I called and spoke to a guy (can't remember his name) over the phone. I'm not gonna pretend, for some reason he sounded a little sketchy BUT I still let him take down all my info, once he told me the cost of diagnosis ($99+tax) and said he'd call me back within 30 mins TOPS IF he had a tech available tonight.

AT THIS POINT - I was NOW waiting for callbacks from 3 different HVAC companies (all on Homestars).

YET - a mere 10-15 mins later - the Cosmopolitan guy CALLED BACK! He said he had a tech that could come within 2 FRICKIN HRS> I was ecstatic. He reconfirmed the cost of diagnosis & payment options (MC/VISA/cash/check) and when I asked, he said he could/would ask the tech to call me when he was on his way.

About say... 45 mins to an hour later - the tech (RAFI) called to say he was en route and about 15 mins away. I gave him directions and he arrived literally within 15 mins, JUST LIKE HE SAID.

He was young, SUPER FRIENDLY, very mindful/considerate (asked if he should take his shoes off or keep them on etc...) and EXTREMELY KNOWLEDGEABLE.

As he was opening up the furnace (which he said is actually an AIR HANDLER since my heat/hot air comes from my rental hot water tank) he told me each step of the way what he was doing, kinda like semi-teaching me. As a nerd/bookworm I was very intrigued.

Halfway through he told me it could be one of 2 things - either a blown fan/motor ($650 installed) or a faulty compressor ($220 installed). THEN he did some thingymajiggy and BAM the furnace motor/fan/blower came ON - SWEET MUSIC TO MY EAR!! He also mentioned that given the time of day (evening) and how ANXIOUS I was to get heat, other SHADY contractors PROBABLY MIGHT have charged me for the MORE expensive repair by purposefully NOT checking to see (like he did IN FRONT of me) WHETHER OR NOT the fan/motor could be "manually" started - and instead they would've ordered & charged me for installation of a brand new part I didn't even NEED!

Lemme tell you I was SHOCKED but EXTREMELY grateful for this tidbit of info and his HONESTY/FAIRNESS.

GOD KNOWS... other contractors had quoted me $400-$600 for PARTS ONLY for a blown fan/motor.

SO again I was and AM super happy & IMPRESSED that RAFI saved me money by his HONESTY & INTEGRITY - AND GOT MY HEAT WORKING again THE SAME NIGHT!!!!!!!!

Literally... RAFI was in/out of my house within 15-20 mins TOPS. SO FAST. When he got to my house, the temp was 18 deg C AND FALLING rapidly. He's been gone almost 2H and it's already a TOASTY 23 deg C AND RISING. THANK GOD!!!!

I would DEF DEF recommend Cosmopolitan Mechanical Services and DEF will be using them again the future! SIMPLY AMAZING, FAST, FAIR SERVICE!!

- a NEW FOUND & LOYAL customer.

First of all I have to admit that the York furnace cosmopolitan installed at our house is very very quite. I know that installation is the key when it comes to furnace performance. So I am very happy to say that I chose cosmopolitan mechanical Installation team Tod and Kayel. There workman ship was excellent. Thanks

I called cosmopolitan mechanical to get estimate for a new furnace. Sales person Paul gave us various choices for selecting the furnace.
We bought York brand furnace. Installers were very professional. They answered all our question.

After getting the service from this company I would say they have done an excellent work at our house located in Toronto. Fred installer was very hard working and finished the work in about six hours. Furnace is work great and it is very quite. We would recommend them to everyone.

Technician - Ather Hasan

Ather is very professional and knowledgable of his products and services. He was quick and efficient in providing maintenance to our furnace and he ensured that everything was in perfect condition before leaving. A job very well done. I would recommend him for servicing furnaces to anyone.

Cosmo installed an airhandler in our attic to a/c our second floor bedrooms. we have radiators and didn't wan't to put ducts down to the first floor. Excellent job all around. very happy.

Woke up Saturday morning to find my furnace stopped working. Within an hour of me contacting Cosmopolitan, their technician Mansoor arrived. He was very friendly, professional and diagnosed the problem quickly. Recommend their service!

I got furnace and AC serviced by Rafi. He was very professional and helpful. He explained everything that he was doing and gave me lots of good tips on how to prolong the life of my heating and cooling equipment. Will definitely be calling them back in a year or two.