gas fireplace service and repair
While the person who came out to examine and service our gas fireplace was careful and pleasant, he concluded that it was unlikely that it could be repaired. The firm's next step was to have a very assertive salesman call and press us to buy a new fireplace. Wanting to avoid the disruption of a renovation that would involve considerable redecoration and never given a clear and persuasive explanation of why repair was impossible, we consulted another firm that successfully made a repair. I think that while the service people are adequate this firm is too intent on making new equipment sales for my taste.
- Approximate cost of services:
- $180.00
- Company Response
"Hello and thank you very much for your review. We appreciate any and all feedback and will use them to help us improve our performance and procedures. Not everyone is perfect; we are constantly changing, growing and improving.
That being said, the most important concern for us here at Cozy Comfort Plus is safety. Older units can be difficult to repair. Not only is finding the right parts difficult, but the risk of the unit breaking down again increases with time. This, in turn, increases the risk of the unit causing damage to property and people alike.
It is in our experience that when a fireplace becomes over 10 years old, it is highly recommended that it be replaced. Regulations change, manufacturing capabilities improves, and new technology all help to deliver not only a better performing unit, but one that also meets current safety standards.
We are happy that you were able to resolve your issue and wish you all the best for the future. However, we still stand firmly behind our suggestion that the unit be replaced. Safety is always our number one priority and we strive to make sure every one of our customers receives the best advice."