Markae Closets & Design

My wife and I are very happy with the final product produced by Kaylie and her team at Custom Closet. With Kaylie's help, we designed organizers for both our bedroom and our basement; they turned out just about exactly as we hoped. Whenever our friends and family come over to our new house for the first time, they always comment on how great the closet systems look. They are both totally integrated into the rooms, look elegant, and are totally functional.

Kaylie was fantastic to work with. When she first showed up at our house, we were taken aback a bit because she is clearly very young. But she knows what she is doing. She is a total pro. Her design skills are top notch and her customer service is fantastic.

The only issues we had with the entire process with Custom Closet had to do with the installation. Though they arrived to install when they said they would and only charged us exactly as we had agreed, their installer was rough around the edges. He had a young, incompetent assistant with him who he was rude to, swore at, and it made us uncomfortable. They were not very considerate of keeping our home clean, didn't clean up sufficiently afterwards, and left the door open unnecessarily on a cold day. Also, on the second day of installation, the installer suggested that our floors were too crooked (ours is an old but recently refinished house) and that the final product wouldn't look good. This was a total surprise to us and given how late in the process we were hearing this, it was totally unacceptable. I called Kaylie and next thing I knew, the owner of the company was at our house, reassuring us that everything would look great. In the end, it did. Our systems are really amazing and gorgeous. If the installer had just focused on the job and treated his assistant better (or brought a competent assistant with him instead of a kid), everything would have been perfect and we would have given a 10/10 instead of a 9. We expressed our concerns and get the sense the company will make the required changes. The crazy thing is that the installer did a fantastic job on the installation. Just needs better 'bedside manner'.

This is a good company. They are honest, hardworking, solid designers who make an excellent product they care about. Their price was WAY less than California Closets for the exact same thing. When we researched before hiring, we compared apples to apples and California Closets was nearly twice the price. When I gave them an opportunity to explain why theirs was so much more, they could not offer a single good reason. Custom Closet is definitely the way to go.

Our wardrobes are high quality and we are confident they add value to our house. Highly recommended.

R*