Custom Maids

House & Apartment Cleaning
Toronto ON M5B 1J3
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Reviews for Custom Maids

Average customer rating:
8.7 10 (78 reviews)

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MayaGilbert in Toronto
MayaGilbert in Toronto
1 review Toronto, ON
10/10

Excellent House Cleaning Service!

I've used Custom Maids since ... 2002-ish, for an apartment downtown, then a home in Scarborough, and now for a couple of years in Etobicoke. At each home I was established with an cleaning lady ... so I've had 3 different cleaning ladies in 13 years. To date all my experiences have been excellent. The set up at this company has allowed me to establish a personal connection with each of the folks doing the work and have peace-of-mind. No worries about theft or covered-up breakages or any of the other common worries about having a company like this invited into your personal space. Scheduling has been very accurate. There have been a few instances where they've asked for variances, but these have been well-communicated and agreed to in advance. To sum it up - I've worked with them for 13+ years in 3 locations and have been consistently satisfied and impressed. Really great people. Recommended.

Approximate cost of services:
$174.00
1 of 1 people found this review helpful.
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Company Response

What a pleasure reading your review! Our team would like to thank you for taking the time to share your experience with our services. We appreciate your wonderful feedback. CUSTOM MAIDS TORONTO continues to strive to deliver exceptional workmanship and customer service and when we receive feedback such as yours, it makes our job very rewarding and worthwhile.

Ivana Perlman
Ivana Perlman
1 review Toronto, ON
10/10

House and Apartment Cleaning Service

Fantastic! Really open communication, easy scheduling, reasonable pricing, and AMAZING CLEANING! I can't afford to have a maid all the time, so it's a real treat when I can schedule someone to come in, and this place knocks my socks off every time. Thank you Custom Maids.

Approximate cost of services:
$174.00
1 of 1 people found this review helpful.
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Company Response

Dear Ms Pxxxxxx: What a wonderful way to start the day reading your delightful comments about CUSTOM MAIDS services! Thank you for the privilege you have given us to serve you!

Bryan Yates in Toronto
Bryan Yates in Toronto
1 review Toronto, ON
10/10

House Cleaning Service

Custom Maids has been with me since 2005 and I gave them a key on day one. In the 10 years since then, I have never met the cleaning lady who cleans my home. In fact, I have never even THOUGHT about the issue of cleaning for a decade. Now there's a recommendation for you.

Approximate cost of services:
$145.00
1 of 1 people found this review helpful.
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Company Response

Dear Mr Yxxxx: Thank you so much for the marvelous and supportive comment! We will be sure to pass this on your your cleaning lady. Looking forward to another 10 wonderful years!

Adam Flores in Toronto
Adam Flores in Toronto
1 review Toronto, ON
10/10

House and Apartment Cleaning

We originally started using Custom Maids when it became clear that my roommates and I weren't going to get coordinated enough to clean our flat by ourselves. The first cleaning lady they sent us solved our problem admirably, leaving our disastrous place spotless and organized very time she visited. 2 years later we got a new cleaner named Lupe. She was with us for 3 years and proved to be just as good as our first lady. What we loved about both these ladies was that they were so fun, upbeat and positive, as you would expect from anyone who takes pride in their work and truly enjoys it. I can honestly say that in 5 years, we never had a single issue with Custom Maids. They were highly reliable, professional, organized, and super-efficient, and their rates were always reasonable. We've recently given up our flat and ended our service as the roommates have been dispersed across Canada - but I highly recommend Custom Maids to anyone desiring to live in a spotless environment, and I will be happily resume service with them if ever I return to Toronto. Definitely recommended.

Approximate cost of services:
$116.00
1 of 1 people found this review helpful.
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Company Response

Dear Mr Fxxxxx: Thank you!!! The office staff got quite a chuckle reading your story and we are DELIGHTED to receive such fantastic feedback. We wish you well in your new home and look forward to hearing from you if ever you do come back to our great city. And if you give us a few days’ notice, we’ll even try to get Lupe back out to you, so you still have one familiar Custom Maid servicing your home.

Henry Wong from Toronto
Henry Wong from Toronto
3 reviews Toronto, ON
10/10

We’ve Been a Satisfied Customer for 15 Years.

I have been living in Toronto all my adult life and have never come across a reliable and satisfactory cleaning service as Custom Maids. And believe me, I have seen many maids and cleaning services. I am a single father who raised a child with domestic help since 1982. We live in a 5-level townhouse uptown Toronto. Dorothy of Custom Maids has been performing house cleaning services at my home for about 15 years. She is a responsible individual who does not need supervision. She is punctual, courteous and very professional in her cleaning duties. I can totally trust her. Every time she comes to our house is like an aunt comes to visit. The home is always left in outstanding condition, and all of the furniture, fixtures, paintings and tapestries are treated with care. Thank you, Dorothy.

Approximate cost of services:
$110.00
1 of 1 people found this review helpful.
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Company Response

Dear Mr. Wxxx: We are thrilled! We are so GRATEFUL for your patronage. FIFTEEN YEARS is truly ASTOUNDING! We know there are a lot of maid services to choose from, that is why we work tremendously hard to provide the highest imaginable level of service for our clients . . . and your encouraging words make it all so worthwhile! We are very grateful to have Dorothy on our TEAM and she certainly ADORES your family! Thank you so much Mr. Wong! Warmest regards, Angela and all of us here at Custom Maids

Jacqueline from Toronto
Jacqueline from Toronto
2 reviews Toronto, ON
0/10

Apartment cleaning.

This is my first time (and last) using this service. The gentleman I spoke to on the phone told me that the lady would arrive at 1:00 p.m. He also advised that since she was taking public transit she may be delayed and/or if she had an issue finding the location she would call me directly. By 1:38 I had not received a call and shortly thereafter she showed up. I left her to do her job and when I came back the first thing I noticed was that there was dirt still on the front door mat. Walking on the parquet floors, I could feel debris under my feet. I have allergies, so no carpets. I had brought someone home with me and she made comments about feeling debris under her bare feet as well. This caused me to check out other parts of the apartment. The computer desk was not touched at all (I wiped and came up with a whole lot of dust). Under my dresser was not swept. The dresser itself was cleaned but the mirror was not touched. The kitchen floor was not touched. The toilet was not cleaned (tub and sink were cleaned).

Approximate cost of services:
$87.00
1 of 2 people found this review helpful.
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Company Response

Dear Ms. Bxxxd,

As per our telephone conversation, please accept this as a formal apology for the inconvenience caused to you by Custom Maids on August 15, when our staff member, Cora, performed a substandard cleaning of your home.

A cheque in the amount of $43.50 will be issued to you within the next 24 business hours.

Custom Maids was established in 1978 and, today, is Toronto's leading maid service, having cleaned more than 2 Million homes. We are proud to have introduced a high degree of professionalism into our industry, which has enabled us to keep our customers satisfied year after year. We are, therefore, greatly concerned that your experience may damage our professional image.

In addition to your refund, we would like to schedule another appointment to clean your home, on the day of your choice COMPLIMENTS OF CUSTOM MAIDS. We would appreciate another opportunity to demonstrate the standard of excellence and reliability our customers have come to expect from us through the years, and realize that we must leave no margin for error the next time around.

When you call or email us to schedule another appointment we will select a superb cleaning person to service your home - someone with many years of experience with Custom Maids.

We will see that s/he arrives promptly on the scheduled day of service, and that his/her workmanship is superb. In short, all risk factors will be eliminated.

We have now recorded your experience in your permanent customer file, in order that we may guarantee your long-term satisfaction with Custom Maids.

Should you call again next week or should you call a year from now, we will be prepared to offer you the free cleaning to which we feel you are entitled.

Again, we are very sorry for what has happened. Please call again Ms. Bxxxd

Whether you wish to use Custom Maids once a week or once a year, we are always ready to respond to your needs immediately.

David Eden from Toronto
David Eden from Toronto
1 review Toronto, ON
10/10

House cleaning

I have been using Custom Maids for a few years now. The service is excellent, and it is so nice to come home to a clean and fresh smelling house! We both work very long hours and don't feel like cleaning. The service is reliable, if you need to change the date of your cleaning they suggest possible alternatives, and they can come at different times for a "special" cleaning (after or before a party, for example). Payment is done automatically, so I don't need to pay the cleaner each time. And if something was not getting cleaned, I contacted the office and they made sure it got done next time. Very good company, we are very pleased.

Approximate cost of services:
$80.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Dear Mr. E***, Thank you for your wonderful review of CUSTOM MAIDS! Your words of commendation are more than we could have ever hoped for! We do, indeed, work very hard to provide the highest level of service for our clients . . . so it is very gratifying and encouraging to read your words and know that it is all “worthwhile.” Warmest regards, all of us here at CUSTOM MAIDS

Rebecca Coady from Toronto
Rebecca Coady from Toronto
1 review Toronto, ON
10/10

Custom Maids - Phenomenal Service

Custom Maids is fantastic! They have great customer service; helping me find a maid in a pinch! What makes them standout for me is their attention to detail (washing baseboards, removing marks off the walls, etc). This made a huge difference and my apartment sparkled afterwards. I also loved the checklist they left behind with everything they accomplished and cleaning supplies I need to restock. So well organized! I would recommend them to anyone who needs a thorough cleaning and great customer service!

Approximate cost of services:
$85.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Hello Ms. Coady and thank you for your delightful review of Custom Maids' services. We truly appreciate your kind words and your support of our company.

Stephen L Starkman from Toronto
Stephen L Starkman from Toronto
2 reviews Toronto, ON
10/10

House Cleaning

I have been using Custom Maids for over 10 years. Paul has been with me from the beginning and always does an excellent job. In fact we wont use anyone but him. If there comes a time when he is ill and can't make it and the office offers another person in his place, we will just reschedule for when he feels better. Paul does a fantastic job and we appreciate all his hard work. We would recommend the service to all. Very trustworthy and professional. We have no worries when on vacation or away on business, the service is always great. Thanks Paul!

Approximate cost of services:
$110.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Dear Mr. Starkman: Thank you so much for the positive feedback. We will be sure to pass it on your your cleaner PAUL. Looking forward to another 10 wonderful years!

lacey in scarborough
lacey in scarborough
4 reviews Toronto, ON
10/10

House Cleaning

A thorough cleaning job every time, and friendly service from everyone! We've been using Custom Maids since 2009 and have been very satisfied. I'd recommend them to anyone looking for a reliable service.

Approximate cost of services:
$100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Dear Lacey in Scarborough, Thank you for your very kind words and such positive feedback! Thank you for the privilege you have given us to serve you. We look forward to a long and pleasant association!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Custom Maids

Celebrating 43 Years as a Leading Toronto Maid Service and More Than 2 Million Homes Cleaned! Browse our site and discover why thousands of Toronto residents have their houses and apartments cleaned by CUSTOM MAIDS.
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