Dear Ka from Old Toronto,
We are deeply sorry for the events that occurred and can only hope that by reimbursing you for the plumbing services, the cleaner’s tip and the cleaning itself that you would accept our genuine and most sincere regret.
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This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
Apartment cleaning once a month
Dear CFW from Toronto,
At CUSTOM MAIDS, we devote more time and effort to recruiting experienced cleaning personnel than we do any other aspect of our business. To us, the ideal candidate for employment is one who comes to us with years of prior cleaning experience and verifiable references. As a result, our staff is largely comprised of traditional cleaning ladies who have been in positions of trust for many years before joining our staff.
Notwithstanding the prior qualifications they may have, all new recruits must complete a training program with the Company, involving classroom and practical components. Those who successfully complete the training are added to our staff. Once employed, our standards are maintained through an ongoing program of training and/or supervision.
All staff members are bonded and covered by comprehensive liability insurance. As they are employees of CUSTOM MAIDS, the Company is wholly responsible for employees' Worker's Compensation coverage and payroll taxes.
This having been stated, we are deeply distressed to learn that you believe that we do not conduct background checks on our employees, especially after using Custom Maids services since 2009.
We are greatly concerned that your experience may damage our professional image.
We would greatly appreciate another opportunity to demonstrate the standard of excellence and reliability our customers have come to expect from us over the past 36 years and realize that we must leave no margin for error the next time around.
We will select a cleaning person for you - someone with a flawless record who has been on our staff for many, many years. Again, we are very sorry that your last experience with Custom Maids were not as positive as you had hoped and we do look forward to serving you again and to a long and pleasant association from there.
