Concept 76 Discount Window And Door Ltd.

I would have to agree with the lady who wrote a review before me, but doors are great, price was great, but customer service was HORRIBLE. I ordered three doors at the beginning of January, was told it was going to be 2-3 weeks, phoned after 4 weeks, no one could tell me anything about my order, 4-5 times I phoned and gave them my name and phone number and was told someone would call me back, no one ever called me back and eventually no one answered my phone calls. I finally had to get my boyfriend to call and he was able to get some information. Was told delivery was coming that week. I didn't hear from them for another two weeks, called and then finally got doors one week later. In total it took 8 weeks to get my doors, rather than 2-3 weeks and how I was treated as a customer in those extra 6 weeks of waiting was not good. Gentlemen, just an FYI, a phone call and an update goes a long way in keeping your customer informed and happy. Even if it is not good news (e.g. we ordered the wrong doors, or we forgot to place your order) just tell the customer, so that they can adjust their project timelines. Don't ignore me and not call them back. Just makes the customer more frustrated. Reading the reviews on Homestars makes me see that this is something of a trend for you - and it is probably not a good road to go down.