Dodds Garage Door Systems Inc.

Good work , and on time , no issues tech was very polite and friendly

I phoned Dodd Garage Door and they responded very quickly. Fast and friendly service. I would highly recommend them.

I thought it was a broken garage door spring but as it turned out it detached from the end peice. Paulo not only found the issue quickly but he fixed it in no time as well as lubcicate the rollers and both springs.
I found Paulo to be a very honest and experienced employee.
Thanks

I cannot say enough good things about this company. I needed a new electric door installed on a garage reno. Mustafa, the customer service rep whom I worked with was unfailingly patient, professional, courteous and kind. He was a delight! The installers did an excellent job and showed up as promised. My experience of this company was top notch from beginning to end!

I hired Dodds to replace the rear door in my garage, to install weatherstripping, aluminum capping on the frame of the front and rear doors, and an aluminum bottom retainer with rubber for the front door.
Ive called Dodds office and was given the date and time of the visit of the sales person/estimator. I got a day off, but nobody came at the appointed time. When I called Dodds office, they told me that they forgot to give the sales person my request. Finally, the sales person/estimator arrived. He gave me a written quote with the total amount, without prices of each type of work. Luckily, I wrote down his verbal quotes for each job. When Ive put his estimates together it turned out that the total amount in his quote exceeded his verbal estimates.
I had to make several phone calls to make sure he adjusts the total.
When the technician (Zaza) came over to complete the installation on the appointed day, he started by asking me how to install the capping. I told him I'm no expert in garage door installation and suggested that he calls his project manager. This caused Zaza an inexplicable outburst of indignation.
Zaza spent 8 hours in my garage. His work was unsatisfactory.
- Weatherstripping was not finished;
- For some reason the keypad was installed too high, which made it difficult to use;
- Zaza damaged one of the wooden beams;
- The screws used by Zaza to install the bottom retainer with rubber were longer than necessary and ended up sticking out on the other side. His work caused cracks on an expensive custom-made wooden door. That door was not new, but he could avoid causing additional damage. I've asked him why he used such long screws. He told me he had only that length.
When I pointed out all the mistakes, Zaza called us poor clients that he had never met before. And he left with a proud look.
Right after he left, the garage door refused to close. I don't know if it was a mere coincidence that the mechanism broke down after Zaza completed the work in the garage, or if Zaza had damaged it.
On the next day after my email, a project manager from Dodds head office came to inspect the work. He had to acknowledge that I had every reason to be unhappy with the quality.
A day later, Dodds sent a professional master technician. He managed to fix almost all the problems caused by Zaza (except for the holes in the front door that remained after replacing the long screws, and height level of the keypad).
So, generally speaking, you can deal with Dodds, but only as long as the work is not done by the man by the name of Zaza, and only after you get a written detailed quote with itemized prices.

Such great service. Called for service yesterday and the door is already fixed. Came when they said they would come, sent a text saying they were on their way with a picture of the technician for identification purposes as well as a way to track them so we'd know when they would arrive, they were friendly and efficient. Very happy and would absolutely recommend.

The technicians that installed the door were very friendly and informative. They went out of their way to help us install apps on our mobile phones

I hired Dodds Garage Door Systems to replace my old garage door. My experience with the company was positive from beginning to end. The sales representative Stan was very professional and knowledgeable. He was also very responsive and answered any questions that I had. The project co-ordinator Mustafa was also very professional and courteous. He contacted me when the door was ready to set up the installation date.
The installers Eugene and Alex were very skilled and efficient. First, they removed the old garage door and then installed the new one. They did an amazing job installing the new garage door. It not only looks great, but works really well, too. I am very happy with the new garage door and am so pleased that I hired Dodds Garage Door Systems!

The installer arrived on the date agreed to, and did a masterful job. We are most impressed with the result. But ultimate kudos goes to the companys integrity. There was a misunderstanding with the initial order that resulted in a substantial extra billing for me. It came as a total surprise. Dodds Garage Doors, recognizing that neither I nor the company was at fault, forgave the extra cost as a good will gesture. Reading the other reviews on this site, I can say that the positive evaluations are fully justified. Thank you for saving the day.

Paulo did a very good service. He was honest and friendly. Did not upsell me but instead assured me he can fix it and I can extend my garage system a bit longer.