We had a backup in our basement that need attending to urgently. Drainworks was able to fit us in quickly. J-P was great to speak with on the phone and Armando spent the time to explain everything to us on site. They managed to clear the blockage very quickly and sent a camera down to see what caused the issue. Some roots had come thru the pipes and the previous owner of the house improperly installed a rough-in for a bathroom in the basement. They were able to come back a few days later to break up the concrete and replace a portion of the pipes. Definitely recommend. Great communication, professional and easy!
- Approximate cost of services:
- $3,000.00
- Company Response
**Thanks Andrea** We are very grateful to you for taking the time to share your positive experience with DrainWorks Plumbing. We're delighted to hear that we could address your urgent basement drain backup issue promptly and effectively. It's great to know that J-P provided excellent communication over the phone and that Armando took the time to thoroughly explain the situation on-site. Clearing the blockage quickly and using a drain camera to identify the root cause are part of our commitment to delivering top-notch service. We understand the stress that comes with unexpected plumbing issues, especially when previous work wasn't done properly. We're glad we could resolve the problem and replace the drain pipe. Your recommendation means a lot to us. Thank you for recognizing our team's professionalism and communication. We look forward to hearing from you if you ever need plumbing service or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing! 416 486-0000 www.DrainWorks.com