We just moved into our new house in November, and we had drain problems right away. When we first had water in our basement, DrainWorks sent Armando out early the next morning. He diagosed the problem right away, and gave us a temporary fix. He recommended replacing our cap & breather, and Frank came with a crew only two days later to do the job. Everyone involved was friendly, professional and knowledgable. I was highly impressed.
Just three hours ago, we discovered more water in our basement. I wanted to call someone right away, so I tried Armando on his cell. Even though it was past 10 p.m., he took my call and patiently listened to my difficulties with no complaints for the late hour. He arranged for Jeremy to come out to our house within an hour (around 11:15 p.m.), and he had the problem fixed within a few minutes. He didn't even charge us.
DrainWorks has come through for us every time. We would recommend them to anyone.
- Approximate cost of services:
- $3,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
**Thanks Peter** We appreciate your review. At DrainWorks there is a lifetime warranty on excavations, and as a repeat excavation customer we sent Jeremy over to inspect the situation. During his inspection he found and cleared your blockage of kitty litter and paper towel, which was not under warranty. As a form of good customer relations and as Jeremy was in your area, we did not charge you for the service. Hopefully Jeremy’s advice on what to not flush down the drains was beneficial and will help avoid blockages like this in the future. Thanks again for your review, DrainWorks is happy to have you as a satisfied customer.