Drain Works Plumbing

In January I had a backup from my basement drain. I had drainworks come and have a look. The tech was super professional and explained that from what he could see there was a problem with the inside trap. He managed to clear the backup but told me that I may have problems with it in the future, so he also provided me a quote to have it removed. Well about one week later backup was back. I had in the meantime gotten a 4" plunger which I was able to clear the blockage or so I thought. The clog kept coming back and I was able to kinda keep plunging it. After about a week of this, I decided enough was enough and called drainworks back to come dig out my basement. The people at drainworks were great and able to schedule a date that worked for me. They were prompt and arrived when they promised. The job entailed removing tiles, digging out the trap, replacing the pipe and installing clean outs. The job took most of the day, but they were great in walking me through the steps they were taking. Turns out the trap had collapsed and needed to be removed. By the end of the job I was expecting to be cleaning up mud from the tile, but when they said they were finished I was shocked...they had cleaned up and it may have been cleaner than when they arrived! Haven't had a single problem since. I would recommend them to anyone and everyone. The quote they provided me initially was exactly the price I paid, no hidden costs. Thank you drainworks.

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