We had a water backup from the basement floor drain, which was our own waste water. I wanted to know if the blockage was on our property or on the city side of the sewer line, so I phoned DrainWorks for a camera inspection. We had a good experience with the company a few years ago when they replaced the outside trap on our line.
The DrainWorks serviceman arrived quite soon after our call in the morning. The inspection quickly showed the drain on our property was clear, but there was a large tree root growing in the city line going out to the street. At the same time, the camera probe dislodged some material causing the immediate blockage, and our drain quickly emptied.
I later phoned the Toronto water department to have the root blockage cleared out, which was done the next morning. The line had been more than half blocked.
As I already had the camera inspection from DrainWorks, I could convince the city that the blockage was on its side of the line, I had a quicker response than on other occasions.
I have not had a lot of need for plumbers, but next time I do, I will most certainly call on DrainWorks again.
- Approximate cost of services:
- $300.00
- Company Response
**Thanks Pat & John** We are grateful for your review and thank you for taking the time out of your schedule to share this experience here with others. It is rewarding to know we could be of assistance, and that you were satisfied with the service. Thank you for choosing DrainWorks. We do look forward to hearing from you again should you need further assistance.