Drainworks responded promptly to our call, identified the core problem (tree roots), and scheduled work so that it wouldn't run over the weekend if additional problems were found. Since of course additional problems were found, this was appreciated. The workers were courteous, put down fabric to protect the floors, and cleaned up after themselves.
The reason we docked them a point was because the final camera inspection wasn't done the day they finished the work, it would have been much more convenient than setting up yet another appointment. Also, I would have appreciated seeing the damaged pipe length at the end, to get a sense of what we just spend several thousand trying to fix.
- Approximate cost of services:
- $5,600.00
- Company Response
**Thanks SW** We appreciate your review and thank you for taking the time to share your experience. We do try our best to return as soon as possible to provide the no charge final camera inspection for our customers, but dependant on call volume and when the project is actually completed, this procedure may be pushed into the next date. Regarding “seeing the damaged pipe”, unless requested, the damaged pipe is disposed of, however, if our customers remain on site during the repair, the damaged pipe would be visible as it is removed. Hope this sheds some light on your concerns as we do look forward to being the plumbing and drain service providers you rely on. Thanks for choosing DrainWorks.