Replacement of clay pipes and outside trap and bre
Jeremy and Armando and their team from Drainworks, were efficient and considerate in explaining the problem and the most viable solution. Their work crews were respectful and experienced in conducting very difficult not so pleasant work. I had some sewage line problems and they snaked the problem and found that it was more serious and advised me that the outside trap and breather and the clay pipes would have to be replaced for pvc. They advised me that the root problem if on the city line would offer me some relief for this costly operation, and promptly took care of calling the city inspector and sorting out the paper work. Their state of the art camera inspection and report is a definite asset. At the same time my neighbor got to see that he had a problem too, so ended having the work done, which helped share my cost to replace the concrete that had to be broken through. I have no hesitation in recommending Drainworks to anyone who has this issue, and would definitely call them again should the need arise. However, i question the industry practise of never providing a warranty on snaking. Also i feel that if snaking is done and further problems are diagnosed and the client goes with the same operator, i think it would be great if that money or a portion of that money could be applied to the larger job. This is no knock on Drainworks, but an industry practise that could be called into question.
- Company Response
We appreciate your positive feedback as well as the constructive observations you have made on industry practices in regards to drain cleaning. I appreciate the opportunity to address the issue of warranties and drain cleaning. In order to fully understand why an honest and transparent company cannot provide a warranty on a cleaning its important to understand the nature of a snaking.
Snaking is not a repair. It's just like getting a haircut or washing your car. Inevitably your car will get dirty again and your hair will grow back. This is exactly the same with your drain line. It will get dirty again and the roots will grow back.
Where the issue of the cost of service comes up, I'm always eager to take the opportunity to remind people we stand alone in the industry. Our plumbers are salary based, rather than commission based which means our costing structure is set and transparent. Our staff are not enticed to sell you servies you don’t need just to get a big commission. Often our competitors like to create the false illusion that a customer is getting something for free by waiving charges however, they are simply tagged back on again to the excavation work. DrainWorks prides itself on being honest and transparent. We therefore do not engage in those types of practices. Thank you.