Drain Works Plumbing

The main sewage drain from our house was blocked causing a backup into our basement shower. I tried to clear on my own, but needed someone with the proper tools to get the job done right. The technician called prior to his arrival to announce his arrival time. He explained to me at my front door what he would do to try clear the problem. Upon entering my home he place covers over his boots so my floors won't get dirt. He inspected the shower drain and tried to clear it with no luck. He asked me all the steps I took to clear the problem as to not duplicate what I had done to waste my time. He went outside to his truck to grab tools and checked out the main drain to the street. He could see the blockage was at this point and cleared the line. He then setup a camera to look into the cause of the problem and saw it was tree roots. He didn't charge me extra for this service and normally other companies would. He then wrote up a quote on the spot to suggest additional work that would need to be done so the problem wouldn't happen again. There was no pressure to do the extra work. The technician was professional, friendly, or pushy on the extra work. I was extremely happy with the fast friendly service and would definitely use them again (but hope I won't need to).