Drain Works Plumbing

Matt was the plumbing technician that arrived in an hour of the call. He was very professional and courteous. The area was examined and planned out. He layed a clean blanket over the area and snaked out the drains which was way down to the main.
Matt took his time to explain the causes and ways to avoid this from occuring again. He cleaned up the area and clearly explained the costs.
We will provide your business cards to our family and will take to our new home.
Matt, you are a true professional, thanks for A terrific job done well!

I just wish there was a company like Drainworks for each trade. The efficiency, quality, professionalism of the crew was something I had never seen before. I can't assess their pricing but given how good the overall experience was I'd be suprised if they were not honest people pricing fairly.

We began using Drainworks when we needed to have our drains replaced. Jeremy Harris was the technician and he explained everything very clearly, was extremely professional, and offered a very quick turnaround for the job. The crew was very efficient, left the job site in perfect condition, and the customer service department really facilitated the refund from the city.

Subsequent to this, we joined the Diamond Club/Perfect Plumbing Club and have used Drainworks for several plumbing related issues. The technicians are always polite and capable, but most importantly, they are always on-time and the job is done right.

There are cheaper providers but Drainworks represents good value for the money, and I'm ok paying a little more for the peace of mind.

Professional, cleanly, courteous, respectful. I have never received service quite like this. Did what was required of them and left no trace that they had ever been there. I would highly recommend this crew to anyone needing plumbing or drains.

Jeremy Harris, the technician who came to our house, did a really good job.

He was here within an hour, and only left when the water was flowing freely through the drain again.

I will recommend this company to friends and family, for sure.

It is not the first of such service providers we use, and by far it was the best.

Mike and the crew from Drainworks was awesome. They were professional the entire job through, extremely thorough and explained everything to us as they went along. They did a really great job both in workmanship and in quality of service. We would recommend them to anyone!

Our kitchen sink was blocked, so we called Drainworks to clear the blockage and snake the drain. I felt comfortable calling them because they are always polite and helpful. I was impressed by how pleasant and efficient Matt was. I really appreciate the way they go to the trouble to leave the site tidy and clean.

We had a longterm problem with our bathroom sink and toilet finally solved. Lou and Eric were fast, efficient and friendly and nice to get our problems solved without any hassel. Excellant work guys! Thanks for the extra tips.

We called DrainWorks, and Jeremy Harris arrived within the hour. He examined our backed up basement drain, then explained his preliminary assessment, and what he would do to further assess the problem and try to fix it. He explained it could be a one- or two-phase process, and the cost of each possibility. -

Jeremy used his scope to examine our pipes both inside and downstream from our house. He invited us out and showed us what he was seeing in his scope (roots penetrating clay pipe). Because this potentially affected our neighbour, we invited our neighbour out to meet Jeremy, who then took us again through the "tour" of the outside pipes, and helped us be clear about what we were seeing. -

Then, and later while we were taking care of payment, Jeremy gave us helpful advice on dealing with the City (it's their clay pipe) about what to do with the wet carpet in the basement and insurance issues. -

Jeremy was pleasant and helpful the work was not complex, but we were confident with what he'd done and he was generous with his advice and time. We would gladly use his services again.

Very happy with prompt services.
Plumber (Jeremy) very friendly and explained likely problem and then dealt with it in a professional manner with little or no mess.
I wholeheartedly recommend this company and if the rest of the crew is like the plumber who came to our house (same one on both visits), you will not get nicer service.