I had an issue with water heater. Tech named Lorne from dupont came in. He was on time however he had no sense of direction when it came to water heater. Not impressed with him at all. He opened up gas cascade when there was no need for it. Now I have to replace gas cascade and had to hire someone else to fix it. He just created more work then he needed to. I called another company and tech was able to figure issue in 10 minutes where as DuPont tech spend 1.5 hour messing around. I even called dupont to qestion their tech's qualifications and they told me he is qualifed. He might be qualified however he is to not efficient at all. I will never call this company again.
- Approximate cost of services:
- $168.00
- Company Response
Hi Kash, I apologize for the delay in response, moreover that you have had such a terrible experience with us. Lorne was very qualified and had extensive years of experience in the field. Whenever we dispatch our technicians they genuinely try to troubleshoot systems to their best ability. Unfortunately sometimes it does not always work out in our favour. Sometimes slow and steady wins the race. It may not always be about the quickest fix, either way if you will allow us, we would like to regain your trust in our company. May you please e-mail us in regards to what account this is in reference to. We would like to rectify our relationship with you. - Samantha, Dupont Heating & Air Conditioning