The job was to fairly straight forward: Remove a hot water radiator, cap the pipes, rough-in new pipes to a new location while the floor was open, return to install a new radiator when the new floor was complete. The finished work was not well done: The pipes they installed coming out of the floor were very crooked and they did not install the chrome washer sleeves. In all it looked terrible relative to the new kitchen I had just installed. They refused to fix their sloppy work. I told the gentleman (Mike) I would write them a bad review if he did not do something to correct the situation and he said he did not care. I think his attitude really says it all.
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I would like to address a couple of inaccuracies in Mike's response (below): He was late for the first part of the job, showing up a day due to a "miscommunication" (so not always on time). And, he did charge me extra (I have his invoice to prove it).
Finally, His offer to address the situation seems insincere and is very untimely. He had plenty of opportunity to redress the situation at the time and I have since fixed most of his work myself.
- Approximate cost of services:
- $1,500.00
- Company Response
In response to this negative review I would like to point out that all work promised was completed on time and on budget as requested by this customer. He left his contractor in charge of the job and we worked around his contractor's schedule and completed the work as requested. We had originally quoted this customer on a plastic piping system (which was completed) and then he changed his mind and wanted to run copper instead. I did not charge him for this change and absorbed all excess costs of material and labour. In the end when we finished our work, this customer started asking for extras in regards to the finishing of the pipes which was not quoted out. We had agreed to use all existing material, other than the new piping, to lower the costs of the job. As I provided him with the costs of the finishing materials, he refused to pay any extras and decided that he will take care of those things himself. We never refused service to this customer and all work was approved by his contractor at the time of installation. When I told this customer that the finishing would be extra to the contract he got upset and threatened to do what it takes to tarnish the Dupont name. As I don’t like to leave any customers with an unhappy thought about the company, I would like this customer to call me back so that I can discuss the issues and hopefully leave him with a smile.
Mike – 416-532-2859We had worked around this customer's budget and his contractor's schedule for this job. The company absorbed most of the extra costs of repiping the system so that this customer would not go over budget. I was extremely fair and sympathetic to this customer and tried to keep the costs as low as possible. When this customer was given the extra costs for the materials he wanted, he flately refused and decided to take on the work himself. I don't know what more I could have done to keep this customer happy. My offer still stands to discuss the issue and work something out.