Called and scheduled an appt. to fix my AC system that was malfunctioning. I spoke to the manager on the phone to describe the problem and to note that I wouldn't be home at time of service. I specifically requested a call upon the technician's assessment to approve any work further work done and was told that would be no problem and verified my phone number. On the day of the service call, the fix was described as 'small', the technician came and went in less than 20 mins and I was left with a huge bill.
I promptly called to complain and try to resolve the issue, not for the quality of work but for the pricetag and for not being able to approve the work as agreed. I was completely shrugged off and told that I was making things up. The bill was the bill, end of story. Completely unreasonable and unethical management and overpriced at the end of the day...too bad.
***
In response to Mike's comments its disappointing and frustrating that they claim to be a victim and infer that I am making up facts. I absolutely had given instructions to call me with diagnosis and Mgmt. knows they made an error but won't admit to it. What's worse is that they took advantage of the situation by completing what was described as a 'small' repair in 20mins and leaving us with a $300 bill. Mike claims numerous times on this website to be willing to resolve conflicts with customers but when I tried in good faith to resolve the issue, I was simply told that I was making up facts and dismissed. Clearly this company is about making as much money off of customers as possible and not about building a mutually beneficial customer relationship.
- Approximate cost of services:
- $315.00
- Company Response
I spoke to this customer yesterday about this issue. He had called and booked an appointment to fix his problem. When we arrived on time as scheduled, our technician found that the customer was not home but was let in by his girlfriend. Our technician described the problem to her and was given the authorization to repair the furnace by her. We had no instruction to call this customer upon diagnosis of his problem and he had left someone else in charge of the situation. Our technicians do not repair equipment without proper authorization as that would be foolish. The price for repairs is a reasonable price which covers the service call, parts and labour. We have been servicing the GTA for over 40 years and if we treated all our customers like described above we would be out of business. The only thing we are at fault for is providing prompt and professional service. Where’s the justice.
Mike Logozzo - Office Manager 416-532-2859
*** In response to the last comment, when you leave someone else in charge of the situation things like this happen. Why wouldn't he instruct his girlfriend to call him when the technician was there? Why did she authorize the repair without calling him? We don't charge by the minute for labour but rather by the hour. Why was the bill so hard to believe?