Dyson Canada Ltd.

Before heading out to Mississauga (an hour's drive away) I called the Dyson phone number and was told the part needed was in stock and available. When I reached customer service I was told that they do not sell parts and that I should have brought in the whole stick vacuum cleaner. After patiently listening and understanding my predicament, Cat, the service rep., with kindness and courtesy went and obtained the part knowing that a return trip would be difficult for my husband and myself both seniors. Due to the misunderstandings, the roller was complimentary. Thank you Cat. We appreciate your kindness.