We had a good experience buying our carpet and underlay. This is the 2nd time we used this company, last time the installers were outstanding, this time we had different fellows and they were late, slow, stopped for smoke breaks and then when they thought they were finished they realized they hadn't matched the pattern of the carpet to the hall carpet which is the same carpet. So, they had to start over, my husband ended up being home all day instead of just a couple of hours for a 10 x 12 bedroom carpet installation. In the end it looks good though!