EQ3

HORRIBLE EXPERIENCE. Bought a dining room table and 6 matching chairs back in April. Chairs just !@!DEW#! got here today!!! That's 4 months of waiting!!!
When we bought and paid for in full in april, they were having a 15% off sale so we decided to buy from them instead of waiting for an event at Bay whoever sells EQ3 stuff. We were told 3 to 4 weeks max for delivery and possibly even sooner if they had stock in their warehouse.
3 to 4 weeks come and go so I make a call. They have the table, but no chairs as some restaurant in Vancouver put in an order for 75+ chairs so they get dibs. They say to wait a little longer as another shipment is expected to come from Winnipeg head office.
Another month goes by and im still entertaining guests on a costco foldable table and lawn chairs. I call again. They say they can send me the table for now and some loaner chairs.
a month later, I get my table which has a huge gap in the middle as the two pieces of table top arent perfectly parrallel. Loaner chairs are mix and match floor model chairs from the store, one of which i put back in the box cuz the legs are all wiggly.
Another month passes and i call again. They say theyre backordered. I say im very displeased and want to speak with a manager. I explain to him if i had known this would take this long, i would never have bought it in the first place. I also suggest that if it takes any longer, i want to return everything and just buy someplace else. He says, he's not sure if i can return after so long, and if i do, i may by subjet to a restocking fee. I say that it's not even my fault, the reason i want to return everything is their fault. He says he'll talk to head office and call me back. He never does.
More time goes by, and i make my usual call to EQ3 customer service every 2 weeks. Finally, i'm so pissed I cant take it anymore. I demand that I get compensated somehow for my pain and suffering and that they owe me something for my troubles.
I finally do get a return call from a customer service rep saying that her manager has approved either $100 gift card or 10% rebate on my credit card.I choose the 10%. The rep says it should be processed on my credit card the next day. it doesnt, os i call back. she says its now up to the store manager to process the rebate and shell email him to do it asap. that was 2 weeks ago. i still havent gotten it.
so finally today, the chairs get delivered. they come in boxes of 2s. i build the first 2 and am quite happy with their workmanship.
i open the next box and immediately notice the wood finish and grain look different then the first box. i open the 3rd box and notice the same thing. the last 4 chairs are obviously made in a different factory than the first 2. one chair is also de-lamming already. note that the first 2 arent laminated, if they are they did a great job if hiding it.
anyways, thats what my next ordeal and series of phone calls with them will be about: what are they going to do about my 4 lesser quality chairs that dont even match my othe chairs and table.
Like I said, HORRIBLE EXPERIENCE!!! Promised return phone calls, that never get returned and just bad overall customer satisfaction.
I wish we never walked into that store on Granville...