Exclusive Windows & Doors Inc

I had an extremely disappointing experience with Exclusive Windows and Doors. They were recommended to me by my realtor when the buyer of our house wanted us to fix a window seal before closing. I signed the sale contract promising the window would be fixed about 2 weeks before closing (for the record: this date was before the holidays).

I contacted Exclusive about 1-1.5 months before the deadline and they promised me to get it done on time. Whenever I called them, Debrorah just said not to worry, it will be done by the deadline.

They left it to the very last day to go out and to see and measure the window! Of course it was not done by the deadline, not even close! Then we agreed that I would pay for the work in advance, she would issue me an invoice and they can do the work and coordinate with the new owner. This, 2.5 weeks before closing.

She didn't tell me the truth when she said she had already ordered the window at this point and later I found out from internet reviews that I am not the only customer she told something that was not true!

She didn't send me the invoice or even told me how much to pay until 2 days before closing! I sent her the money as soon as she told me on the phone how much to pay and then she ended up refusing the money and not issuing the invoice saying it was too much hassle for $400! All this 2 days before closing!!!

(PS: The company that I ended up hiring did the job within a week for a third of the price!)

I would never recommend even for my worst enemy to ever deal with this company, nobody deserves to be treated like this. Simply the worst ever customer experience I have had in my whole life! Steer clear of them!