Move from Langley to South Surrey
James came to our townhouse and did a walk through with us. He asked a lot of questions to make sure he got all the info he needed. We were in a 3 storey 1500 sq ft townhouse. James told us there would be a team of 5 coming, 2 to wrap the breakables and the other three to start moving furniture. We were a little taken aback by the quote of $3000+... the heaviest thing to move was a treadmill... but since we've never hired a moving company before we assumed the price was right. The truck showed up on moving day as expected with a crew of three in it. They started working on packing right away after introductions. My husband asked one of the guys if the other two people were coming and he was told that it was just the three of them. James arrived in the middle of the packing to do a walk through. He discovered a dent in a wall that wasn't large but quite deep. We watched him take the lead hand for a little walk down the driveway to chat. James never said much to us after that. 8 or 9 hours later we were ready to go to the new place where my husband met them after they took a dinner break.
By the time I got to our new (much smaller) home most of the furniture was set up and boxes were coming in. 12 hours (!) later the crew came in to say their goodbyes (and look for a tip?) and they were gone. While emptying the truck my husband had asked them to stack the boxes marked 'shed' on in the shelves and on the floor in the storage shed but after they had left we went in there and could only open the door because nothing was put on shelves. There was a lot of stuff to go into the spare bedroom, just to get it out of our way but when we went in there the next day there didn't seem to be any thought whatsoever as to where they put stuff. Boxes up against the walls behind furniture, a metal bed frame in the middle of the room where one could kick it with a bare toe on a regular basis. It just seemed that by the end of the day they didn't really think about the unloading they just wanted to get it done. I really wonder if there were actually 5 people like we were originally told things might have been a little different. We were quite surprised that there was no follow-up call from James after moving day to see how things went. I guess they got our $3300+ and that was the end of it.
- Approximate cost of services:
- $3,300.00
- Company Response
Dear Mrs Hill, thank you for your moving business. We certainly do appreciate that you chose Ferguson Moving & Storage to handle your packing & moving in Langley. A follow up email was sent out after the move to make sure you were looked after. James would like to speak with you to take care of anything you need done because we do care about our customers and he will call you to follow through. Again, thank you for your business and on behalf of everyone here, we wish you all the very best in your new home. Warm regards, Lorne MacInnes, Ferguson Moving & Storage.