This is the first experience to buy a home from the builder, but it seemed that we have chosen the wrong builder. The sales were very good in addition to the designer who helped with the exterior and interior designs. When we came to the point of the materials, here we can say that they are very poor. We were shocked that the house were reversed without informing us and that really reduced from the value of the house , and when we spoke about it, the reply was that we have to read the contract well as it is mentioned. Also there was no sense for the reverse, as the Back of the house is facing a park and instead of opening the windows to the Park, they were opened facing the neighbor. When we asked for amendment, we were also asked for extra payment without giving any respect to customer service. The most important that they didn't follow the upgrades we have paid for. I hope that our voice is well heard to everyone and not to fall to the same mistake we had
- Approximate cost of services:
- $760,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?