Fireplace Shop Limited The

The Fireplace Shop installed a direct vent gas fireplace in my home. I have had repeated issues with the pilot light. They have not returned emails, phone calls and do not answer their phone. I expected more. Once they have your money for the install, they don't acknowledge you as a customer. Ignorant. I was talking about the issue at work and found 3 colleagues with very disappointing experiences at The Fireplace Shop. Take your business elsewhere. Not reputable by any means.