Clera Windows + Doors

Windows & Doors Installation & Service
Vaughan ON L4K 5V5
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Reviews for Clera Windows + Doors

Average customer rating:
9.2 10 (3711 reviews)

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Chen in Toronto
Chen in Toronto
2 reviews Toronto, ON
10/10

5 stars doors, 5 stars service

Gihan and his team are awesome! We love our doors ! Great service, great communication! I highly recommend them!

Approximate cost of services:
$7,000.00
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Company Response

Hi Chen,

Thank you so much for the 10-stars! It's always such a great pleasure hearing from satisfied customers. We thank you for your business and your recommendation!

All the very best to you!

lyntym
lyntym
1 review Victoria Harbour, ON
9/10

Windows

The installation crew were fantastic. It was a great experience.
We had problems regarding the rebate forms. Initially the ladies on the phone were not at all helpful. Mackenzie was great and I finally found Rita. She was fabulous! She contacted Energuy - many times - to get the matter resolved. Energy has confirmed to her that everything is done.
Energuy has not contacted me to confirm that the Rebate request is being done, but I hope it is.
I would NEVER deal with Energuy again! They are horrible!

Approximate cost of services:
$15,000.00
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Company Response

Hi Lynn,
Thank you so much for taking the time to share your experience with us and the community. It was a pleasure to assist you with your energy rebate application, I am so sorry that the staff at Energuy gave you such a hard time. I made sure their upper management was informed. Once again thank you for your kind feedback and your business. I am always available should you need my assistance again.
All the best!
Rita

Alison in Toronto
Alison in Toronto
1 review Brampton, ON
10/10

Replacement of damaged patio screen

Unfortunately our patio screen was damaged, but Gihan was able to replace it quickly and efficiently. Thanks again for the great work

Approximate cost of services:
$1.00
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Company Response

Hi Alison,

It was our pleasure to assist you. We thank you for your 10-stars and kind words!
Best wishes!

MarkB
MarkB
1 review Mississauga, ON
10/10

Replacement Windows Sales and Service

Great purchase experience with Clera Windows from initial consult to installation. Professional and well done. That said, most reviews may focus on the initial work. What also impressed me is the after-sales service. Had a problem with a crank assembly. A quick call to Rita in parts & service and was able to get a replacement w/in 24 hours. Problem Solved!

Approximate cost of services:
$6,500.00
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Company Response

Hello Mark,

Thank you so much for this awesome 10-star review!. It was a pleasure assisting you with your window crank issue and always available to assist you again if needed.
All the best!
Rita

CLincoln
CLincoln
1 review Mississauga, ON
10/10

Windows and doors install

Purchased products arrived in promised timeframe, and were installed professionally.
Our salesman Kyle provided no hassle pricing and did an inspection of work upon completion.
The installers (Hussein) were thorough and put down drop cloths to prevent dirt on our carpets.
A small issue on screen door was corrected the same day I reported it.

Approximate cost of services:
$7,000.00
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Company Response

Hello C Lincoln,

Thank you so much for your kind words. We are happy to hear that you are pleased with your new windows and doors and with the service provided by Kyle and Hussein. We appreciate your business and your 10-stars!

We wish you the best!

AG
AG
1 review Little Britain, ON
0/10

Terrible product and customer service!

I don't know how the abocve customers can give 10/10 to Clera. They are the worst company to deal with on the Planet! I had all my windows ordered for August 2020 but didn't come until January of 2021 in fre3ezing weather. The Hatchett boys from Thornbury came (4 hours from my home) broke my old bedroom window, did not put proper insulation, mouldings were all crooked, big hole in back bedroom. After complaints no one came back to fix anything or even contact me any longer. Two staff left to build homes, Ryan is useless, never alls back. DO NOTY USE THIS COMPANY!!!!!!

Approximate cost of services:
$9,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Arlene,
We are sorry to hear that you're unhappy with your project. Unfortunately, after numerous attempts by many staff members from Clera we were unable to meet your expectations. Members of our management team(Ryan) personally visited your home several times to try and understand your concerns and offer solutions. We have installed everything as it’s indicated on your contract, we've also gone above and beyond to try to satisfy demands of yours that came up before, during and after installation. At this point, we've absolutely done everything we can. We are sorry to hear that you are not happy with the outcome.
We thank you for your business and wish you well.

Private User
Private User
1 review Belleville, ON
9/10

House Windows

The team was fantastic. Ken was a great sales rep. We had a great experience with him. After the sales process the insall team was fantastic. Tim, James and Nick were among the most caring installers we have ever dealt with. My wife and I would highly recommend Clera windows. The only small thing is that the screens do not fit tightly and mosquitos can sneak in the gaps to the frame of the windows. We had 21 windows completely replaced in our century home.

Approximate cost of services:
$22,000.00
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Company Response

Hello Clera valued customer,
Thank you so much for taking the time to provide us this review and for choosing Clera Windows and Doors for your window replacement project. We are very happy to hear that Ken, Tim, James, and Nick were an amazing team to work with. We apologize about the issue with the screens, we will make sure to inform Ken to address your issue right away. We thank you for your business and your recommendation.
We wish you the best!

Brian
Brian
2 reviews Burlington, ON
10/10

Great product and customer service

I had Clera install new windows throughout my house over 10 years ago and they have been great. I recently had a couple of handles break. I reached out and Clera sent me some free of charge as the hardware has a lifetime warranty. They were easy to deal with and the handles shipped right away. When Im ready to replace the final couple of windows Ill be calling them.

Approximate cost of services:
$2,500.00
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Company Response

Hello Brian,
Thank you so much for your kind feedback and 10-stars!. It was a pleasure to assist you, we thank you for your business and we look forward to assisting you again with your window and door projects.
All the best!

redly
redly
1 review North York, ON
10/10

back patio doors VISTA

We were very impressed with the punctuality of crew and the quality of product.
We were most impressed by the work performed by Hussein. He was fast, diligent and done an amazing work. We were very satisfied with Hussein's work and highly recommend him.
Julius and Milada Redly

Approximate cost of services:
$13,520.00
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Company Response

Hello Milada & Julius,

Thank you so much for taking the time to show your appreciation for Hussein and the rest of the crew. We are delighted to hear that you are pleased with the quality of your new door. Your business and recommendation are greatly appreciated!
Best wishes!

Private User
Private User
1 review Belleville, ON
10/10

Excellent work

We ordered with Ken in Belleville, service was great and the price point was really good. Windows arrived within the expected time frame and Tim & James installed it within a day (I was genuinely surprised that the work was done so quickly- but then again, they are pros)

Approximate cost of services:
$7,500.00
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Company Response

Hello Clera Customer,
It's always gratifying to read great customer feedback. We work very hard on every project to reach maximum customer satisfaction and we are delighted to hear that you are pleased with the services provided by Ken, Tim and James. We thank you so much for your business and your 10-stars.
The Pros wish you the very best!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera is a proud recipient of the Homestars Best Award for more than 10 years. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
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