Furniture Depot

I purchased an item from Furniture Depot in Brampton on January 4. Several hours later I changed my mind and canceled the order. I have waited for a refund for a week. I was told on January 6 that only the manager could cancel and refund. I was assured he had taken care of it. Today is January 10 I have not received my refund. I spoke to someone who told me it is sitting on the managers desk, he is out sick today. When he returns he will take care of it. In my opinion this is poor business practice and unacceptable.