gas fireplace cleaning and maintenance
Prompt, thorough and friendly service. Unfortunately I didn't ask the technician's name! Husband thought bill was a little pricey. Fireplace looks amazing though! I would use this company again and recommend it to others.
- Approximate cost of services:
- $215.83
- What could this company do to improve their services?
- Husband thought the bill was on the pricey side.
- Any advice to offer fellow homeowners facing a similar project?
- Good thorough cleaning and maintenance.
- Company Response
Thank you, Vera, for your review. Many contractors will use inexperienced technicians that go in at a much cheaper rate who light the pilot and clean the glass calling that a safe fireplace. Gas Fix invests in manufacturer's training and we invest in a huge selection of parts and our staff are top notch service technicians. Knowledgeable, experienced staff are an asset and do cost more. Technicians like Dwayne, who serviced your Drolet Ultra Flame, has over 20+ years experience with gas fireplaces. Many technicians may not be familiar with a 15+ year old Drolet fireplace but our technicians are. Aside from vacuuming the unit, we also use an air compressor to get to those places the vacuum can't get. With any fireplace we touch, we always check the safety on the gas valve, we always do a draft test on the ventilation and we always do a carbon monoxide test. We also check the electrical components, as required, and can pinpoint issues with a fireplace as opposed to "swapping" parts till something works. Experience is our difference and we have been solving gas fireplace problems since 1982. We do offer better value and as noted, your fireplace looks amazing! ~ Jason ~