Our aging fireplace fan abruptly stopped working at my parents house last Winter. Arranging an appointment with Gasfix was very friendly & accommodating. When I came back to visit my parents, they were really praising how knowledgeable, professional, & friendly Joe (our service technician) was. Apparently a certain part in our 20+ year old fireplace needed replacing, and it was the last model that was ever produced. Joe actually had a compatible part in his van! Which is actually mind-blowing considering that he carries all these diverse parts with him all the time. The fireplace was cleaned out and inspected thoroughly, and Joe actually taught us things we hadn't known about our unit - all of which was very enlightening. As a first time customer i'm impressed, I will definitely call upon these guys again.
- Approximate cost of services:
- $500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for your review, William! We always appreciate the comments and feedback we receive from our customers regarding our technicians and the services provided. One of things that make us unique is that we carry over 300+ of the most common parts for gas fireplaces and pool heaters. We had on the vehicle the blower motor that was required for the Instaflame fireplace. Also, as we are able to test the different components, we are able to pinpoint the issues and repair all on the same day. We are quite pleased that you had a great experience with Gas Fix and that the technician was able to teach you some things about your fireplace. We also service furnaces, water heater (both tankless and conventional), and pool heaters. We look forward to hearing from you in the future!