Had Gas Fix come and service our gas fireplace. I called them in the morning and the the serviceman (Joe R.) came in in the afternoon.
The serviceman was very professional, couldn't get over all the test he done, he explain everything clearly what he was doing and had the parts in his van that the fireplace require.
Very happy with the service and price, glad I called Gas Fix , would call them again and recommend them to all of our friends.
If all of their servicemen are like Joe, then you can't go wrong calling Gas Fix.
Thanks for your great service.
Andy
- Approximate cost of services:
- $449.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you Andy for your review and for having Gas Fix service your Majestic fireplace. Many other contractors that service fireplaces will light the pilot and clean the glass and call that a safe fireplace. Gas Fix does not operate like that. We have factory-trained professionals who are always learning and upgrading their skills throughout the year. Using their manometers, they can test various components to pinpoint the issue. On standard calls, they are testing the electro-magnetic unit (pilot flame), head coil (gas valve), high limits, spill switches, etc. With any fireplace that our technicians touch, they always check the safety on the gas valve, they always do a draft test on the ventilation and they always do a carbon monoxide test. Our technicians also carry over 300 of the most common fireplace parts on their vehicle which includes a variety of thermocouples, pilot assemblies, gas valves, fans, remotes and several various switches. By investing in such a large stock of inventory, we can typically take care of our customers on a same day basis as we have done for you by having the thermocouple and rocker switch on the vehicle. Again, we appreciate your generous comments about Gas Fix. If you have issues in the future, please do not hesitate to contact us. ~ Jason ~