I was AMAZED at the incredible service that Gasfix provided our family. They came and installed a new gas fireplace. The product and the service was excellent.
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I was hosting a party the evening it was to be installed, and unfortunately the glass (that was needed for the front of the fireplace) was the wrong size, but Scott went out of his way, to fix the problem and was back within a few hours with the right size, just in time for my party.
We've had so many compliments on it and have been enjoying it almost daily.
What I also wanted to mention, was how thorough Scott was on making sure our fireplace was safe (no gas leaking, Co2 etc.).
Before Gasfix, I had another comapny in to check on the old log set. He basically just turned it on, and when I asked him about the smell, he said it was because we had not turned the fireplace on in a long time (this was the first time we started it, since moving in, as it's an open fireplace and our kids were little).
Well I listened to my gut and called another company (GasFix).
I'm sure glad I did. GasFix was able to find a leak in the old fireplace, and informed me that the chimney was the wrong size, and that we needed to install glass to make it safe for our family. I was shocked that the other company walked in, and tested nothing...
Needless to say, I'm very thankful for Scott and the team at GasFIx.
So, as you know we ordered a new log set and had glass installed (that covers only the top part) and now the family and I, and even our dog love it!
As a side note, GasFix has also helped with us with our pool heater as well :).
Amazing service!
- Approximate cost of services:
- $2,000.00
- Company Response
Thank you Amy for trusting your gut and for calling Gas Fix for a second opinion. As we specialize in the repair and maintenance of gas fireplaces and pool heaters, our technicians provide a superior service than the other contractors that are out there. So many contractors just light the pilot and call that a working, safe fireplace. At a bare minimal, especially when a customer doesn't want to have the fireplace cleaned, we always check the safety on the gas valve, we always do a draft test on the ventilation and we always do a carbon monoxide test. We take your family's safety seriously! As noted, Scott was able to find issues with the prior fireplace such as the gas leak and issue with the chimney. We took a deposit for the new Peterson fireplace on a Monday and had it installed by the Thursday of that week. We also did everything we could to make sure everything was a go for your party and we are very pleased that everything was a complete success and everyone in the family is enjoying the fireplace. We also appreciate that you call us to service the Hayward pool heater as well. Whenever you need service for the fireplace or pool heater, please do not hesitate to contact us! Again, thank you for choosing Gas Fix! ~ Jason, Office Manager ~