I had a disreputable contractor install a Montigo Gas Fireplace in my basement. Not only was the venting dangerous, the unit itself would not light on a consistent basis. After fixing the vents, I spent weeks badgering Montigo for a solution. Their distribution centre suggested I call Scott at Gas Fix. He fixed the problems with the ignition, advised on how to better clean our glass and now the unit works properly. He was on time, thorough, and the charges were as outlined in the original phone call for service. I will use Gas Fix again, and would recommend them to others.