We asked for repair to our cement front steps late last Spring. Shortly after the completed repair, a crack appeared between the bottom step and the sidewalk. I asked the company to repair this work again in the summer last year. The owner indicated the work was not under warranty and the crack was due to shifting. In the summer? Really! The owner also indicated we should wait until after the winter before further repairing the steps. Wouldn't that make the situation worse? Of course. Never heard from the company after my request to fix the steps. Further cracks have appeared and they go across the bonding. Just poor workmanship and no accountability. So called warranty is worthless. Stay away from Goldwell.
- Approximate cost of services:
- $4,000.00
- Company Response
Hello
Sorry for your disappointment.
We did not response to your review as Kris has been away from Canada and just returned.
As you did not give us your name or address I am not able to remember your case.
Please send us your details and the pictures of the steps current conditions. We will respond to your response.
Again , sorry for the delay.