Moving from Vancouver to Montreal
My first impression with the moving personal was excellent and very pleasant. The guys were very experienced and perfectly did their job. My problem is with GCVL management and logistics planning. 10 days after the shipment was collected, I received a call in the evening telling me that they will deliver next day early morning. I was told originally that I will be given a notice a couple of days in advance but that didn't happen. As I couldn't receive the shipment, they unloaded it into a local storage and till date, they didn't deliver (2o days). It seems they subcontracted the delivery to a third party and no one knows when and in what conditions it will be delivered. Planning and communicating with your customer is an essential part of any service based business and GCVL failed to provide the service they promised and for that reason, I rated their business low. My advise to future customers, find a cost effective moving company and spend your savings on properly wrapping your stuff. Paying a premium for a better rate company may not guarantee a better service or a pleasant experience.
- Approximate cost of services:
- $3,700.00
- What could this company do to improve their services?
- Improve they communication tools
- Any advice to offer fellow homeowners facing a similar project?
- My advise to future customers, find a cost effective moving company and spend your savings on properly wrapping your stuff. Paying a premium for a better rate company may not guarantee a better service or a pleasant experience.
- Company Response
Hi Hanzi,
I know our customer service has attempted to contact you to resolve any legitimate issues you may have. In fact the last call we made to you, you stated that you were on holidays and that you would contact us upon your return.So please call us as soon as you get a chance and we will be happy to work with you and resolve your outstanding issues.
Best Regards,
Mark