Great Canadian Van Lines

Attention Mr. Mark Valliant:

My family moved this summer from Vancouver, BC to Winnipeg, MB with Great Canadian Van Lines. This was our third move in two years as we had to travel for my wife’s job. For our first two moves, we had hired the two big names in the moving industry. We were very disappointed by both companies as they failed to provide us with the service we had hired them to provide. Their level of incompetence was so bad that I felt obligated to write the CEO’s of both companies to inform them of the poor service they had provided us. Without going into too much detail, company 2 was 18 days beyond the quoted delivery spread with my wife being 6 months pregnant at the time. She spent close to 6 weeks sleeping on an air mattress. They also managed to “loose” our 42” plasma TV.
The reason that I am writing you today is not to complain like I was forced to do in the past, but to congratulate you and your company on doing a fantastic job. As our previous two moves went so poorly, I was dreading having to move again. While searching for a company to move us from Vancouver to Winnipeg, Great Canadian Van Lines was recommended to us by our tenants who were renting our home in Winnipeg at the time. They had moved from Vancouver to Winnipeg with Great Canadian and had very positive things to say about their experience. With my faith in the moving industry completely shattered, I decided to take their advice and give Great Canadian Van Lines a chance. To my pleasant surprise, Great Canadian not only met my expectations, but blew them out of the water.
With Great Canadian, it was refreshing to see a team of professionals working together as opposed to your competitors who displayed nothing but professional incompetence. The gentlemen that packed our belongings took great care in making sure our possessions were protected and packed safely. Amar was our driver and he was very professional on both ends as well.
In conclusion, I just wanted to take the time to let you know what a great job you and your employees have done to make our recent move as stress free as possible. Great Canadian Van Lines will be our first choice if we ever need to move again and I will be sure to recommend your moving company to colleagues and friends for their moving needs. I thank you and your employees for taking pride in your work. The difference was night and day, and as a customer I have noticed.

Regards,

Kevin