This past January I chose Great Canadian Van Lines to move my apartment contents across Canada from Ottawa, Ontario to Edmonton, Alberta. I had to move on fairly short notice and as a result was forced to choose a moving company based on online reviews and quick quote checks. I am VERY pleased with the fact that I chose GCVL to move my items. What a fantastic group of people. Fast, efficient, and effective.
The sales rep I spoke to set up everything for me very quickly and was able to answer any and every question I threw her way. I requested a morning pack and load time and sure enough the packer and her moving team were right on time. They were fast, quick, and very very friendly. They took my items and told me that the GCVL dispatcher would be in touch with me ASAP to provide me with a final price (based on weight) and an arrival date.
Sure enough a few short days later I received a call from the dispatcher who was able to give me a final price and an idea of when I would have my items. He then kept in touch over the course of the next week and a half by giving me updates. After that week and a half I got a phone call from the delivery driver who was able to confirm a firm date and time for my item delivery.
The 2 man delivery team arrived right on schedule and were able to move all of items into my apartment in no time at all with very little disruption to me. They were very friendly and helpful.
After the delivery team left and I began to unpack my items and I noticed that there was a significant puncture through my television box. I had self packed my TV in its original packaging. I pulled out the TV and noticed there was a large chip out of the screen which had damaged the whole panel. Even though the TV was self packed it was fairly evident that it had been damaged during travel.
I immediately contacted GCVL and they were quick to direct me to the steps that I needed to complete to file a claim. I submitted my claim electronically and in no time at all was in touch with a claims rep. The claims rep reviewed the documents that I submitted and in a few short days was able to get approval to replace the TV for me. She even offered to upgrade it to a bigger model due to the fact that my model was no longer available. I replaced the TV and in a few days had a check from GCVL for the full amount in my mailbox.
GCVL is a customer service oriented business who honestly and truly cares and looks out for their customers. If I ever move again I won't even call around for other quotes. GCVL is the number one choice and they stand behind their company.
- Approximate cost of services:
- $3,000.00