Great Canadian Van Lines

I recently moved with the help of GCVL. They moved my furniture, belongings and car from Montreal to Calgary.

Before the move, communications were with Rick (manager I think) and Conner (dispatcher). They were always available and pleasant to speak with. However there was once a question i asked Conner to which I was told that Rick would be calling me back with an answer. That call never came.

My belongings were to be picked up from 2 locations; in a storage facility in Ville St-Laurent and an apartment in Cote St-Luc, in that order. The car was to be picked up 2 days later from a hotel.

The move was to commence at noon. At 11:45am, Daniel (The driver) calls me to tell me he was going to be aprx. 3 hrs late. I was unhappy with the short notice to which Conner apologized. The rest went smoothly from there on out.

In Calgary, Daniel +2 showed up on time. Unloading went fast and smooth. The one thing that did bother me was Daniel's denial and lack of responsibility for a broken wooden panel in back bottom of a dresser. He obviously knew about it because he had taped the broken piece together. He denied it and said it was broken from before. I let it go only because it was a hidden and non-important part of the dresser. I only mentioned it because it shows the type of character he is.

As for the car, GCVL do not move vehicles so they sub-contracted my car's move to Livingston Ltd. Conner gave me an ETA as Apr.8. I called him on Apr.10 and asked him to contact Livingston to get an update. His answer was "I thought we already spoke about that last week?". I explained that I was renting a car and wanted to know how long was I to renew. He called me back a little while later, apologized and told me that the car has been in Calgary for a few days already. I did not appreciate that I had to hassle him for him to do his job.

I would probably use GCVL again but I would stay on top of things by checking in with them every now and then rather than wait on them to contact me.