Booked our move with this company as a returning happy customer. Was told by Rick that our stuff would arrive around the 25th of the month, requestioned him about the dates after receiving the quote, was reassured of the dates, after our stuff left we were told it would not arrive until the end of the month. Rick denied having any of these conversations with me, and have yet to resolve the matter.
- Approximate cost of services:
- $5,500.00
- Company Response
I have attached all email correspondence with Chris. The original date of the 25th , with an arrival date of the 9th of May was originally discussed, this date was changed to the 18th as Chris wanted out before the Long weekend. The 18th was booked and a new schedule was confirmed for this truck loading until the 21st 22nd then departing schedule, which would get him into Vancouver right around Month end ( which he did arrive last night in our yard April 29th ) This corresponds with times give. I have full email thread of our Correspondence. The Trucks take a minimum 7days to cross Canada with out stops. My original schedule for him on the 25th April (as the t truck was loading for a few more days and departing at Month end , is the same time line as the one loading on th 18th and leaving 22nd...it would have been impossible for the truck to make it here by the 25th . Chris , your response to me was, why would I load early if the truck is not leaving yet? My response was because ti take serveral days to load the truck , the 18th and 25th were days you requested and days were able to load.and you were given departure and arrival dates..I had no reason to tell you anything different. That was our schedule and we have made those dates. see email.
Apr 22 (7 days ago)
to Chris
Hello Chris.Sorry I was away on the weekend.
based on the the two options we had was loading the 25th, the truck would depart at month end , that truck would not have got into Vancouver until about the 7-8th then over to the Island 9th ish.
The earlier truck that you wanted on was still going to be loading over the long weekend and departing around the 21st 22nd which he did, so pretty impossible to get to Vancouver as early as the 25th ...he should arrive right around the month end and thats the one i told you he should get over to the Island around the 1st....see email
Hello Chris,
I can change your move to the 18th , let me know ASAP so I don't loose that spot...
Chris Moynan
Apr 9
to me
what would the delivery date be then? I just have to run out to do a quick errand
Rick Valiant
Apr 9
to Chris
it would get in before month end or the 1st if that is when you get possession I could hold it until then
Chris Moynan
Apr 11
to me
Hey Rick, will they bag the mattresses and if so how much for the king queen and twinCSM