Untrustworthy...
I recently booked a move from Mississauga, Ontario to Winnipeg, Manitoba. After some online research I decided to go with Great Canadian. They were helpful at the beginning, answering all my questions and giving decent estimates, all thru one of their agents called Rick. On the day of my move I had a truck show up on time to load my stuff. The truck however was not a Great Canadian truck, it was under another company, Victoria moving company if I recall. I didn't mind that they were operating thru subcontractors as long as they were doing what was promised.
My stuff arrived in Winnipeg on time, and as per my request went into storage for a few days (this time under a different company, Riverbend movers).
So far so good, until i call to arrange a drop off then the storage company tells me that i should come asap because some of my stuff has been damaged due to a water pipe break. I drive down there on the same day to find 2 mattresses, a sofa set and two boxes soaked. After a short unsympathetic talk with the people there they tell me to contact Great Canadian and ask what their insurance covers, after two days of unanswered calls and a complete change in attitude, I finally get a reply that they were not responsible for the damage that had occurred, and that I should follow up with Riverbend and see what they have to offer in compensation. Needless to say after 8 weeks and more than $5,000 in damage, I have yet to receive a reply from either companies, I keep emailing and get nothing back..
- Approximate cost of services:
- $3,000.00
- Company Response
Thank you for advising us of your concerns.
With moves of this nature there are two types of insurance involved Cargo and Warehouse.
The water damage to your goods occurred due to a pipe bursting at the warehouse and so your claim will fall under Warehouse insurance coverage; which Wayne from Riverbend Movers has identified in his email to you. He will provide all the contact information for the representative from the insurance company so you can deal directly with them.
Unfortunately Great Canadian cannot get involved with another companies warehouse insurance claim and their insurance company.Thank you