Move from Vancouver to toronto
Great Canadian moved us from Vancouver to Toronto in September 2016. we hired them
For packing, disassembling , moving , storing to assembling, unpacking . But when our stuff came in first week of September, all my furniture was messed up. They lost all my furniture hardware, damaged my furniture and half of the boxes were missing along with other furniture . Now after sending them two legal notices , and trying to claim from INSURANCE WE bought from them, they are offering us peanuts and not trying to resolve the issue. I don't recommend anyone their services.
- Approximate cost of services:
- $10,000.00
- Company Response
It was unfortunate that three of your boxes went missing and if they do turn up they will be returned but you have been compensated for them.
A Furniture Medic was sent out to your residence to put together your bed which was missing some bolts. You refused him access into your home to do this as you wanted Restoration Hardware bolts and not bolts purchased from another supplier. The repair agent advised you that the bolts would to the exact same job no matter where they were purchased.
When some of your items were delayed being delivered GCVL advised you to purchase mandatory items needed. You submitted receipts for a total of $3183.00 when only $402.00 were actual items.
There were no legal notices sent and we have dealt with all of your concerns.
Thank you,
Great Canadian Van Lines Customer Service