We hired Handyman Connection in hopes of getting 3 things fixed. Nick, was the handyman they sent:
1) installing a new light fixture
2)installing a bathroom shelf
3) securing a shower handle (aka mixer).
The first 2 services were completed and the complaint remains with the 3rd service provided. The handyman had used silicon to secure the shower handle to the wall, however, it ended up rendering the unit useless. We were able to turn the shower faucet on and were not able turn the faucet off until we dismantled the shower handle ourselves, leaving an hour and a half of running hot water to waste. We asked to speak with a manager, hoping to have a reconciliation as we had paid for this service. They did arrange a time for a meeting. However, the operations manager met us at the doorway, refused to come in, and stated that there are always customers like us who are trying to take advantage of the company. They stated that their only job was to glue on the shower mixer, and not to make sure it is functioning. I argued that, as a professional handyman, they should have either refused to do the job or advise us that after installing the unit, our shower will not be functional. (To note, the shower was functional before, just the shower handle had fallen off). I hire a professional so that they may be able to fix my problem, and not to create another one. I sincerely hope that they are not doing this to other customers they have as the operations manager made it sound like many customers in their past had made complaints. He refused to even inspect, fix, or refund this issue, stating that the contract is black and white and that "installing the shower handle" did not mean that "it will function". But, in my opinion, isn't that what you hire a handyman for - so that when they install something, it functions? When I ask to speak to his supervisor, he stated that there is none and so when I ask to speak to the owner, he says there is none because it is a franchise. He continued to refuse to give me any other means of contact or information and stated, "you can try to call our office again". I hope to have this issue resolved and to spare future customers from horrible, complacent, and condescending customer service.
- Approximate cost of services:
- $262.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Handyman Connection goes an extra mile to accommodate the needs of our customers so long as they have legitimate concerns. We will always respect the customers concerns and find a way to resolve the issue to their satisfaction.
The contract was written in a manner that was straightforward and clearly described and explained what was expected to be done and the work that was to be performed. The purpose of writing a contract is to make sure both the customer and the vendor agree to the terms and work scope and that there is no misunderstanding between the two to ensure that everything goes as planned. Handyman Connection did what was promised and agreed upon in the contract. It specifically states in the contract to secure a mixer (not to repair or fix it). For example it’s as if a mechanic is asked to secure a wheel cap to it’s wheels and is made responsible for not fixing the brakes.
We have resolved this issue with the customer amicably.