Shoddy Dishwasher Installation
This review is a couple years late but we're still dealing with the poor workmanship so I'm finally getting around to writing this.
We hired Hoerner to install a dishwasher. It involved running new tubing to the water pipes in what should've been a routine procedure.
We didn't notice until a few months later but the tubing was positioned in such a way that a bend had started to form in it preventing the water from draining. Much like if you bend a garden hose to stop the flow of water. We were able to straighten it out a bit and didn't have any more problems for another few months. Every once in a while we'd have to go down and straighten it as best we could.
As is life, we just never got around to contacting Hoerner within the warranty period. I did call to see if they'd perhaps stand behind their work even after the warranty period but I never received a call back so I took that as a 'no'.
Now we have to replace the tubing and try to install it properly as it's kinked so much that we are now unable to straighten it out.
- Approximate cost of services:
- $400.00
- Company Response
I sincerely apologize if our team did not get back to you.
We offer 100% satisfaction guarantee to our clients and would like to have an opportunity to earn your business back by repairing the tubing so it functions properly. Unfortunately with the limited information we are unable to locate your Service Call. I would like to personally take care of this. Could you please contact me directly at 416 463 2573, Andrew Hoerner, Owner of Hoerner Heating & Plumbing.