Hoerner Heating & Plumbing

Hoerner Plumbing runs a smooth operation, from their call center to page on-call staff, extending to the courteous, professional office staff and plumbers, reassuring anxious customers like me that my problem(s) will be remedied promptly. Recently, I had Mike, Brad & Calvin work on two separate jobs for me, and at all times they have been respectful, courteous and thorough in the tasks that they undertook. Mike replaced a 46-year old main shutoff valve that was starting to leak, and he also installed a new piece of pipe that increased the water pressure phenomenally! Brad replaced a leaky water tank drain valve at first, which then led to the thermostat control being replaced as well, which had coincidentally failed to operate upon turning it back on. A new control panel had to be ordered, which came the next day and upon installation, failed to operate, even though the pilot light was on, but gas delivery to the tank was very weak. Brad then took the time to troubleshoot everything possible to locate the cause of failure (the gas valve would not engage). After he found the cause of the problem, I was very relieved to have hot water again. Even Brad said that he learned something knew from this experience (something had blocked the gas intake pipe). Brad then conducted an ohms test on the old control panel, and found that it was on the verge of needing replacement, anyway. I've learned that the guys are actively engaged in continuing education, which is good to know, as they use this newly acquired knowledge to apply this to their work and to educate their customers with. Overall, I'm happy with the services that they provide. They are diligent, knowledgeable, resourceful in finding solutions to plumbing problems, and actively engaged in continuous learning, which is reassuring to me, knowing that I'm dealing with knowledgeable professionals. As the saying goes, "education is the key to knowledge." Thanks again, everyone!