Home Depot - Vancouver

We decided to let Home Depot (HD) Lead#937749, do the job to change & install our front double-sided doors & initiated contact Jul 11, 2017 with emphasis that we wanted it completed by mid September. After some back & forth with types of locks and colour, we finalized our contract with the regional sales manager, Claudia, of Peak Installations, HD's service provider on July 27, with an expected completion date on the contract for Sep 16-30. I followed up with Peak Sep 11 on installation but was told by Rovi, the then project coordinator that there was delay. I called Rovi several times & sent email messages but there was never any replies. I finally go a hold of Rovi and told her that if installation couldn't be done by end of Sept., then I wanted it done on Oct 16, after I return from a trip. I returned early but was told that Rovi was no longer at Peak. I kept following up with Peak & was told that a Jennifer will be looking after me. Jennifer then called & said installation would be 3rd week of Oct., which came & went and into the 4th week at which time Jennifer called to say installation will be Nov 2, 2017. Now into the 4th month from initial ordering with HD, you would expect a good & complete job! BUT, look at the pictures attached hereto!!! No brickmolds for my front doors. I had complaint to HD's customer care (ticket #54887693) thinking they could expedite things to finish my doors. USELESS! Jennifer sent an email Nov 17 advising the brickmolds would be installed December 5. Now, I sent complaints, Nov 17 & 20 to Peak's customer care too. They are turning a deaf ear too because I asked for someone who has responsibility to contact me, but I guess there is no responsible person at Peak.
My conclusion is HD & Peak are not companies that I would want to have do any work for my home! Unreliable and bad service!!!

I found that the Home Depot was a bit of a frustrating place to be and has a great variety of tools and products to meet my needs but the staff seem to be hit and miss in terms of knowledge often I would know more than they would.

I purchased a ceiling lamp at Home Depot but decided that it was too small. It was easy to return even though I didn't have my receipt because I use my debit card and they could look it up.
I then purchased a second lamp and when I installed it I found that one of the specialty bulbs was missing. Again I didn't have my receipt but I did have a photograph of the installed light. They simply handed me the bulb that I needed without any fuss or paperwork.

We purchased all our lighting for every room in our home. The selection was perfect! Lots to choose from. We were able to do our entire home. Some items weren't in stock but they were ordered and we were very satisfied.

Friendly & knowledgeable customer service.

Out of all the Home Depot stores in Vancouver this one is without a question my favorite! They seem to have the best selection and the most helpful and knowledgeable staff. I always thought that all Home Depots were the same........apparently not. I never have been keen on box stores in general, but it seems to be the trend and has been for some time. So if you can't beat 'em, join 'em, I guess. I do miss the personal contact with the staff though, the times when everything was a little (a lot?) less "generic", including the service. But since there's very little of that remaining, this is definitely the store to go to. Beats Rona hands down!

Went to Home Depot to find out what options I had for my small closet in my new condo. Was helped right away and received great advice. Ended up buying some custom closet racks and a storage unit.

10IN1 Metric HEX Key Driver from Milwaukee is a multi bit screwdriver that would be very handy for job site use or even to have around the house, but the bits are so hard to take out of the handle case that makes it impractical and time wasting to use

I must say homedepot is the place to buy hardware especially for us door handles for our interior doors. They have a good selection and great return policy. If you want to ensure they have in stock check online there website and even better we paid online and had it reserved and ready for pick up. If you changed your mind and need to return there are no questions asked. Now that is customer service...

The staff are friendly and patient to answer all my questions. The installation men are professional and careful. Everything is on the scheduled timeline and the follow up service is quite good.

they had a good selection of bannister to choose from
staff was helpful... look for things on special as they have good bargain when things are on sale. Home Depot credit card is helpful when making large purchases