Home Depot - Vancouver

The service was excellent from start to finish. Picking out the wood and the discussion of the different styles was informative to the loading it up in our car. The gentlement helping us in the flooring department was knowledgeable and helpfull in answering the question we had. I had never layed hard wood before and they made it easy.

After doing some research on my own, I headed over to my local Home Depot. I spoke to several employees in the plant area and found them knowledgeable and very helpful in my plant selection. All of the plants I purchased have thrived. Next spring I will definitely return to the same home depot for more.

We have phoned around and received 5 quotes. Not only were they the most competetive, but we got our blinds within 2 weeks. Other places were quoting at least 20% more and 1 month to receive them. Overall, it was a pleasant experience. We go to Home Depot for all our home projects.

I went into Home Depot to purchase a rug, but could not find it on the rack. I spoke to one of the employees and she went through all the rugs to make sure there weren't any there and then checked the inventory at other stores. Finally, she helped me look online and we found it there. The employee provided exceptional service and showed great patience.

The sales associates were very helpful if you can find one that was available. He went out of his way to look for the correct size screws and anchors to suit my needs.
He also suggested ways that I can save money.
Knowledgable staff.

I had rushed to Home Depot after working OT on the Thursday evening of Oct. 4th in order to pre-pay for some baseboards for floors, thinking that the sale would end that day. I made it inside the store approx. 10 mins. before closing. Stood in front of the item for a few minutes thinking of how to transport 10 pieces x 14 linear ft. of baseboards home. The announcement came on and said the store is now closed. I took a piece of baseboard to the LUMBER side of the checkout to pre-pay, but the cashier said I'd have to go to customer service to do that. I walked all the way across the front end of the store to the customer service counter and the male representative said they were closed 2 minutes ago. I told him it took almost 2 minutes to walk across the store, and that the cashier to me go come here. He then asked the female representative near him to "help" me, but she basically exclaimed that she "didn't want to help" as she was already counting the till. Since the current male representative didn’t say anything more, I walk over to her to see if she would still help. She reluctantly stood up to the adjacent computer to check the price. I told her I wanted to pay for it now, but pick it up the next day. There was no immediate response so then I asked what the expiry date of the sale may be. She couldn’t tell me from the computer data so I asked her if there was a flyer handy to find the expiry date. She pointed to near the entrance where I went to and started shuffling through a couple of different flyers. Then I heard in the background someone yelling that they were closed. I turned to look to find another lady rep. ‘yelling’ in my direction. I gave a puzzled, frustrated look and quickly turned back around to find the sale expiry date. Suddenly, a male employee walked to me and I told him I’m looking for the sale expiry date. He took the flyer from me and proceeded to look through it himself aimlessly, and even started to comment on a couple of products! I stood there wondering what the heck is going on?!?! Then I politely asked him if I may have the flyer back to look for it (and the advertised baseboard) myself, in which he did. I took the flyer and walked back towards the customer service counter, but saw that both lady employees were walking away already.
Immediately another male employee came beside me and calmly asked if he could help me, recognizing my frustrated look. I briefly mentioned what had happened and he suggested he could type up a quote / work order for me. I reluctantly said yes, patiently gave my info without a word of complaint. He even whispered that this terrible situation shouldn’t have happened. We shook each others hands, thanking him, and I proceeded all the way back to the lumber end of the store to exit.
I reluctantly went back on Oct. 8th to purchase the baseboards, and needless to say, I will try to avoid shopping at this Home Depot location and possibly all Home Depots, but will definitely avoid the Customer Service at Terminal’s Home Depot!!! (I may be reporting this to this store’s manager.)

Tool rental is fab and easy there is lots of selection and the price is really reasonalbe. I find their customer service to be non existant and items are often missing skus which means check out takes a long time.

Original purchase was helpful but shipment and delivery was a little unorganized. I would receive a call about the fridge being on back order, so that was fine. Later I receive a call stating they were delivering just the dishwasher and I state I would like them to be delivered altogether. This resulted in a number of phone calls and delays and reorganizing, although the shippers were accommodating all the way. Any requests for later delivery or other dates they had no problem doing at all. The delivery guys were careful, considerate and well mannered and the appliances look great !!!

Home Depot had a great sale last summer on paints. With the selection of paints offered at the store, and the great help from staff, we selected the perfect interior paint for our home rennovation. Make sure you purchase the large container rather than the individual paint cans if you are using close to that amount for your paint job.

I find the staff very friendly and helpful at this store. It`s often understaffed on week-ends but nevertheless, they will take the time to help you and knowledgeable. They took about 20 minutes to help me find the right matching colours for my mouldings