Ordered a garage door and opener with installation services in May. The sub-contractor for Home Depot came to take measurements - all of 5 minutes, and wouldn't answer any questions we had about the process. The guy couldn't jump in his truck fast enough.
Once getting a revised priced due to a door sizing change, my husband paid over the phone with credit card. When I went to the store to get a copy of the receipt that shows we paid (and for tax purposes), the customer service desk associate claimed he could not print one out, then as he was dealing with me, took a personal phone call, which he didn't want to put down, even though I had other questions and issues needing a resolution. After arguing for half an hour I finally got a printed receipt. I asked for someone else to help me and was refused. I thought the associate would have been more than happy to dump me onto someone else so he could finish his personal call in silence.
I then called the sub-contractor to confirm that they were going to install the garage door AND opener that we had ordered from day 1. She said she had no record of a garage door opener needing installation. I called Home Depot back - both the project coordinator and manager were on vacation with no backup. The assistant manager assured me everything would be resolved.
The next week the installer came, looked at my existing door and said he could not install the new door or the opener. I called the project coordinator who got flustered, as he was just coming back from vacation and didn't seem to want to get his hands dirty quite so soon. After arguing with him on the phone and waiting a couple of hours to find out what was going on (the installer left by then, but only after asking me to sign that the work was completed!!!! He had done NOTHING. I told him no.) I decided to escalate to the store manager, Robert Peters. Finally, he got it, and understood that a Lowe's has just opened in the area. Another day gone, and they finally figured out the problem. A week later the same installer set up my door and opener, although I still had to press him to make sure he covered the full operation and quick release with me. I am happy that my door is finally installed. Although it is now working perfectly, I would never recommend their services to anyone and will never use their installation ever again. Too many people at all levels not realizing that delivering on basic services is mandatory if you want to stay in business. I can only hope that the store manager realizes he needs to fire some of them. It should not have been this hard or required me to call the store manager.
- Approximate cost of services:
- $1,500.00