Complete renovation main floor
We recently completed a complete renovation of the main floor of our home including Kitchen, bedrooms and living/dining room. In the process we replaced our hardwood floors and undertook the installation ourselves. We rented a hardwood flooring air nailer from Home Depot for this. After completing the rental agreement and paying, the salesperson told us that they didn't have any of the nails required. He went to "double-check" that there were none in the store and returned with the bad news that there were not. He told us that he had checked and there were none available at any other nearby locations. So we drove to a Rona location half-way across town and picked some up. The next day we returned to this Home Depot for something else, and while passing the Fasteners aisle happened to notice a shelf full of hardwood nails. It was obvious based on the dust on the boxes and shelf around them that these had been there for quite some time. And they were half the price of the ones from Rona. So drove half-way across town and paid double the price because the Home Depot salesperson was either too lazy or too incompetent to actually find the nails. I suppose we could have checked ourselves...but it's really frustrating to get service this poor when you spend so much money at a place.