Home Design Carpet & Rugs

We bought carpet for our 4 bedrooms. We explained that we were doing a renovation and that we needed to proceed with 2 rooms at a time. They agreed and told us to order all rooms at once, due to dye lots, and they would have no problem keeping the second half (2 rooms) until we were ready. All we had to do was pay the full amount - carpet and installation - in advance.

We did have to reschedule once the original installation. They were accommodating and they came to install the carpet in the first 2 rooms - in March 2020. We chose a carpet with a pattern and saw that the carpet didn't match in the 2 rooms (the pattern was turned a quarter turn). We spoke with the installer who, by the way, was amazing, and realized that it was the shop owner, Kam, who had given him these instructions. In addition, one of the rooms had an issue and the guy who measured had to come see for himself - he measured incorrectly (12" off).

This happened the week of Covid-19 being declared a pandemic, and all stores closed. We sent emails/messages asking why the 2 rooms could not match and how can they fix it. All I got back was a phone call from Kam yelling and insulting me saying that he's been in the business 30 years and the carpet was installed perfectly. We inquired why the carpet could not match and he hung up on me.

Fast forward. September 2020. We were ready to have people come into our house to finish the renovation. At this point, my wife was tired of the mess that she was willing to live with the carpet in the 2 rooms the way it was.

We went to the store. Obviously, Kam was still angry that we had asked him to try and "fix" the carpet in the 2 rooms so they match, as he continued his yelling, throwing insults and telling us to "shut up" and that he's been doing it for 30 years. We were the ones who was wrong, according to him. We said that we are the clients and we should have been given the choice....given that it has a pattern that we wanted to have matching in all rooms.

We left the store with a date for the last 2 rooms. Since he had all my money, I had no choice.

They called the day before the installation and they told us the installer would be at our house between 11:30 am - 12:30 pm. Later the same day, they called my wife to change the time to 8:30 am. She said that we would not be ready at that time and that we could be ready for 9:30 am and they agreed. The next day, the installer came precisely at 8:30 am. I explained to him that we had the appointment for 9:30 am. It didn't seem like he knew the install time had been changed. Kam, the owner, called my wife at 9:32 am as we were going to the door to let the installers in. He was yelling and insulting her asking why we hadn't opened the door and telling her to "shut up." We tried to explain that the installer came early and he hung up. We opened the door and the installer was not there. We checked our security cameras. He left precisely at 9:30 and 4 seconds. Where did they go?

We spoke with Steve. He arranged for the installer to come the next day. The installer apologized for what happened and said they had another appointment the previous day.

They started installing the first room - there was a problem. The carpet was too short again! They apologized and had to put a patch/seem in the closet again. When it came to the fourth and final room, there was nothing this great installer could do. The fourth room just didn't have enough carpet...period. They called the store and told them they were way too short and they would have to order new carpet (different dye lot). We didn't want to deal with the store/Kam and the installer dealt directly with them.

A week later, the installer returned and did a great job installing the carpet in the last room.

This is not the kind of store or people you want to deal with. They tried to save money by ordering too little carpet and patching everything. Also, they can certainly use a lesson in manners.

9 month later: One room's carpet is fraying (see photo). They refuse to repair unless I remove the negative review. Cam is the owner and obviously doesn’t like me but I’ve done nothing wrong - all I ever expected was a decent quality carpet, professionally installed with the warranty backed up if there was ever a problem. Stay away from these guys as they’re not running a reputable and trustworthy business.

Looking for lighting for our new home we came across this store, and walked out with 5 rugs! We dealt with Stephen which like other reviews mentioned he does like to talk so get ready! But the key reason we bought was quality and boxing day savings and the tremendous help of selecting for each room from Cory! He looked at our room designs and listened to what we were looking for a showed us stunning rugs! Definitely will be returning to purchase more from Cory and Stephen!

Bought a custom carpet and rug for my wife, great service and great staff. Will shop their again. Love the amazing location because it’s down the street from my house. Had an amazing young lady help me throughout the whole purchase and explained everything in details. Will use them again.

We used Home Design Carpet and Rugs twice now (once at our previous home and now our current home). We dealt with Stephen at the showroom.

Stephen, you're a bit of a chatterbox but you have great info and great pricing! We loved the selections and have really expensive carpet for an excellent price.

The installers on both occasions were professional and very clean. They did a great job and it was the main reason we went back a second time knowing our home wouldn't be damaged. Given it's the basement with tight stairs, they didn't ruin anything while bringing materials down.

Overall, I would definitely recommend this company. Just keep in mind that dealing with the showroom can be difficult and people can easily be turned off by some of the employees, but you only need to deal with them for the pricing. The quality of product and installation is worth it!

We came to Home Design Carpet and Rugs after we had been carpet shopping for a while. We originally had gone to Another popular carpet store and had planned to buy our carpet there. When we found out how Allen and his team did their installations we were sold (no random sub contractors). Allen was extremely helpful and knowledgeable. From the precise measurements and the expert installers (we went with a wool carpet so we wanted the best), we felt very confident that the job would be done right and there would be no hidden costs. We were on a very tight timeline working around other renovations as well and Allen and his team were able to deliver on time as promised.
The installers were fabulous - they had 60 years of experience between the two of them and were fast, efficient and friendly. The job looks great and we will be returning here for any carpet needs in the future. I wouldn't hesitate to recommend them at all!!

Amazing customer service. Very affordable and high quality carpets. My wife and I bought a house and have searched months for a good quality affordable rug and finally found it.

This is an excellent place to shop for carpeting. The sales people are very helpful and there is a pretty good selection of affordable carpeting and rugs. I purchased carpeting for my bedroom and the installers showed up on time, worked quickly and professionally, and cleaned up after themselves. They also clean carpets and I intend to have them clean the one in my living room.

I bought really nice carpeting for our bedrooms. They are very knowledgeable about all of their products and have a great selection of good quality carpets to choose from. I would shop here again.

Very good and friendly service, Allen suggested a quality carpet and underpad at a reasonable price, including the installation. No hidden costs, just for the removal and disposal of the existing carpet and underpad. The installers did an excellent job, and we are very satisfied with the result. I strongly recommend Home Design and their installation services for any new carpet.