So-called "Complete" Lawn Care Program
Deceitful Marketing -
They send out flyers promoting an "Early Bird" special price. Then they offer a significantly lower price to those who contract them later, i.e. the "Early Bird" special is actually a higher priced option! That alone should be reported to the BBB.
Poor and Incomplete Service -
The work is done at blazing speed and this means they miss many areas - a little extra care would go a long way in ensuring full coverage.
The natural weed control barely works and of course, it's not applied to all the weeds so the overall result is practically useless.
Forget about them eradicating your driveway and patio weeds - only a few get sprayed and it just discolors them slightly (similar to the main weed treatment)!
They have fallen considerably behind schedule due to change in weed control agent I was told. This means they are missing the optimal application timing by applying the last 4 treatments in 6 weeks whereas they would normally be effective over twice as long.
Last but not least, my lawn has never looked so bad. Of course weather has a lot to do with it and this is only the first year I contracted Hometurf, but I bet I would have had as nice a lawn (this year and next) had I done or contracted only minimal fertilizing and aerating.
My advice: don't bother with them - go elsewhere or save your money!
I gave a one rating because they do however provide good customer service when you call them.
- Approximate cost of services:
- $350.00
- Company Response
Hi J DP, I am sorry to hear that you were not happy with the services that were provided to your home. I am not sure what you are referring to in regards to the Early Bird Special as this offer always has been and always will be the lowest price and best special that we provide. In regards to the weed control, I apologize for the delay, however due to the pesticide by-law in 2009 the ministry was slow at approving the new product but we caught up in our service schedule very quickly to make up for the initial delay. The weed control product, that we use both on the lawn and on the patio/driveways are both very effective, if customers ever notice weeds not dying we always encourage you to let us know so that we can get them taken care of for you. Unfortunately, I am not sure of the exact details in regards to your account but we would love to have you as a customer again. If there is anything that we can do to rectify the situation please contact us.